check before: 2025-04-01
Product:
Copilot, Microsoft 365 Copilot, Outlook, Windows
Platform:
Android, iOS, Mac, Online, Web, Windows Desktop, World tenant
Status:
Rolling out
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Outlook's "Prioritize my Inbox" by Microsoft 365 Copilot will roll out in April 2025 for new Outlook for Windows and web in English. Users with Microsoft 365 Copilot licenses can opt-in to prioritize emails. The feature is limited to the main inbox and will be available on a first-come, first-served basis. No preparation is needed.
Details:
Prioritize my inbox by Copilot helps you manage and prioritize your communications by analyzing your emails and marking them with a high priority mark; alternatively, users can choose to have Copilot also mark low priority emails with a different mark.
This message is associated with Microsoft 365 Roadmap ID 411302
[When this will happen:]
General Availability (Worldwide): We will begin rolling out April 2025 to new Outlook for Windows and web in English.
Other clients and languages will follow soon.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-03-01
updated:
2025-03-01
Public Preview Start Date
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Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Email Management Disruption
Users may experience confusion or frustration if emails are incorrectly marked as high or low priority, leading to missed important communications.
- roles: End Users, Customer Support
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Overload of Opt-in Requests
A sudden influx of users opting in may overwhelm the system, causing delays or failures in enabling the feature for some users.
- roles: IT Support, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Limited Feature Availability
The first-come, first-served nature of the rollout may lead to some users being unable to access the feature, causing dissatisfaction.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Inconsistent User Experience
Users who have the feature enabled may have a different experience compared to those who do not, leading to inconsistency in email management across teams.
- roles: End Users, Project Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Training and Adaptation Needs
Users may require additional training to effectively utilize the new prioritization feature, leading to a temporary decrease in productivity.
- roles: End Users, Training Coordinators
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302
Configutation Options**
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Opportunities**
Enhanced Email Management for Users
The 'Prioritize my Inbox' feature will significantly improve email management for users by automatically categorizing emails based on priority. This will help reduce the time spent on sorting through emails, leading to increased productivity and a better user experience.
- next-steps: Encourage users to opt-in to the feature once it becomes available and provide training sessions to maximize its benefits. Gather feedback to assess its impact on user productivity.
- roles: Employees, Managers, Team Leaders
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302, https://aka.ms/olkprioritizehelp
Reduced Email Overload
By marking low-priority emails, users can focus on high-priority communications, potentially reducing stress and information overload. This can lead to better mental well-being and job satisfaction.
- next-steps: Promote the feature through internal communications, highlighting its benefits for mental well-being. Monitor user engagement and satisfaction with the feature post-implementation.
- roles: HR Managers, Team Leaders, Employees
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302, https://aka.ms/olkprioritizehelp
Data-Driven Insights for IT Management
The feature's usage data can provide insights into communication patterns within the organization, allowing IT and management to identify areas for improvement in communication strategies and workflows.
- next-steps: Plan to analyze usage data post-implementation to assess communication effectiveness. Use insights to refine internal communication strategies and tools.
- roles: IT Managers, Business Analysts, Operations Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=411302, https://aka.ms/olkprioritizehelp
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 days ago ago
