check before: 2024-12-01

Product:

Copilot, Outlook

Platform:

Android, iOS, Web, Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

Prioritize my inbox by Copilot marks high priority mails in your inbox and provides a short summary of the mail's importance in the message list and the reading pane. Mails can be sorted and filtered by Copilot's priority. In Web and New Outlook for Windows, you can also choose to have Copilot mark low priority mails. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2024-09-17

updated:
2024-09-17

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

Outlook's new "Prioritize my inbox by Copilot" feature acts like a personal assistant, sifting through emails to highlight the most important ones and providing brief summaries. Available across multiple platforms, it helps users manage their inbox more efficiently by marking high-priority emails and allowing for sorting and filtering based on these ratings.

Direct effects for Operations**

Email Mismanagement
If Copilot prioritizes emails incorrectly, users may miss critical communications, leading to delays in response and decision-making.
   - roles: Office Workers, Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-copilot-in-outlook/, https://www.techradar.com/news/microsoft-copilot-in-outlook

User Frustration
Users may become frustrated with the new sorting and filtering system if it does not align with their personal email management preferences, leading to decreased productivity.
   - roles: Administrative Staff, Executives
   - references: https://www.zdnet.com/article/microsoft-outlook-copilot-what-you-need-to-know/, https://www.forbes.com/sites/johnkoetsier/2023/10/02/microsoft-copilot-in-outlook-what-it-is-and-how-it-works/

Configutation Options**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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