MC1060855 – (Updated) Agent Store enhanced agent discovery (archived)

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Teams, Windows

Platform:

Android, iOS, Mac, Online, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Admin impact, New feature, Updated message, User impact

Links:

486699

Details:

Summary:
Starting late May to early June 2025, Microsoft 365 Copilot will roll out an enhanced Agent Store for easier discovery and management of agents within the Copilot app and Teams. No admin action is needed, but admins can control agent access via the Microsoft 365 Admin Center.

Details:
Updated July 24, 2025: We have updated the content. Thank you for your patience.
We are rolling out enhanced agent discovery within the Copilot app via the Agent Store. This rollout allows all Copilot users to view and explore the catalog of agents available to them. This message applies to the Microsoft 365 Copilot app (desktop, web) and Copilot in Teams (Windows desktop, Mac desktop, and web).
This message is associated with Microsoft 365 Roadmap ID 486699.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late May 2025 and expect to complete by early June 2025.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-04-24

updated:
2025-07-25

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

User Confusion
Users may be confused by the new layout and features of the Agent Store, leading to frustration and decreased productivity as they adapt to the changes without prior training or documentation updates.
   - roles: End Users, Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699

Increased Support Tickets
The rollout may lead to an increase in support tickets as users encounter issues or have questions about the new Agent Store functionality, overwhelming the support team.
   - roles: Support Staff, IT Administrators
   - references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page

Access Control Issues
Without proper preparation, there may be unintended access to agents that should be restricted, leading to potential security risks or compliance issues.
   - roles: IT Administrators, Compliance Officers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide

Decreased User Engagement
If users are not informed about the new features, they may not utilize the Agent Store effectively, leading to decreased engagement with the Copilot app and Teams.
   - roles: End Users, Product Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699

Documentation Gaps
Existing documentation may not reflect the changes, leading to confusion and miscommunication about how to use the new Agent Store features effectively.
   - roles: Technical Writers, IT Administrators
   - references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page

Configutation Options**

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Opportunities**

Enhanced User Training and Onboarding
The new Agent Store allows users to discover and engage with agents more effectively. This presents an opportunity to develop targeted training programs that leverage the new features, ensuring users understand how to utilize agents to enhance productivity.
   - next-steps: Create training materials that focus on the new Agent Store functionalities and schedule training sessions for users, particularly targeting new hires and teams that rely heavily on agent interactions.
   - roles: Training Coordinator, IT Support, Department Managers
   - references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page, https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide " target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide

Improved Agent Management and Customization
With the enhanced agent discovery, IT administrators can better manage which agents are accessible to users. This can lead to improved operational efficiency by allowing admins to tailor the agent offerings based on departmental needs and user roles.
   - next-steps: Review current agent settings and user roles to identify opportunities for customization. Implement a strategy for ongoing management of agents based on user feedback and usage analytics.
   - roles: IT Administrators, Operations Managers, Compliance Officers
   - references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699

Data-Driven Decision Making
The new Agent Store experience can generate valuable usage data regarding which agents are most utilized. This data can inform IT decisions on which agents to promote, develop further, or retire, leading to better resource allocation.
   - next-steps: Establish a data collection and analysis process to monitor agent usage patterns. Utilize insights to inform future IT strategy and resource allocation.
   - roles: Data Analysts, IT Managers, Business Intelligence Officers
   - references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-page, https://www.microsoft.com/microsoft-365/roadmap?searchterms=486699

Potentional Risks**

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IT Security**

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explanation for non-techies**

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