MC762504 – (Updated) Microsoft Teams Phone devices: Redirect incoming calls directly to voicemail from incoming call notifications (archived)

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check before: 2024-04-13

Product:

Microsoft 365 admin center, Teams

Platform:

Android, US Instances, World tenant

Status:

Launched

Change type:

Admin impact, Feature update, Updated message, User impact

Links:

169887

Details:

Summary:
Microsoft Teams Phone devices will soon have the feature to redirect incoming calls directly to voicemail without accepting or rejecting the call. Admins can control the rollout by configuring the 'AllowCallRedirect' parameter in the Teams calling policy. Users should ensure their Teams phone devices are updated to access the new feature. Rollout will happen automatically by the specified date.

Details:
Updated June 6, 2024: We have updated the rollout timeline below. Thank you for your patience.
Note that if your organization does not use Microsoft Teams phone devices, you can disregard this message.

This feature update will allow you to redirect an incoming call to voicemail without having to accept or reject the call when receiving calls on a Microsoft Teams certified phone device.
This message is associated with Microsoft 365 Roadmap ID 169887
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late June 2024 (previously late May).
General Availability (GCC-H): We will begin rolling out late June 2024 and expect to complete by late July 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-03-31

updated:
2024-06-07

Task Type

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MS How does it affect me

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Direct effects for Operations**

- Direct Impact on IT Operations
- Potential for increased user confusion or frustration due to the new call handling feature.
- Roles impacted: End Users, IT Support Staff
- Dependency: User training and documentation may need to be updated to reflect the new functionality.
- Reference: [Microsoft Teams User Training](https://support.microsoft.com/en-us/teams)

- Changes in call management metrics and reporting.
- Roles impacted: IT Administrators, IT Operations Managers
- Dependency: Existing call analytics tools may need adjustments to accommodate the new call redirect feature.
- Reference: [Microsoft Teams Analytics and Reporting](https://docs.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports)

- Direct Impact on IT Services
- Need for proactive monitoring of Teams phone devices to ensure updates are applied correctly.
- Roles impacted: IT Administrators, IT Operations Managers
- Dependency: Integration with device management systems to ensure compliance with the new feature.
- Reference: [Managing Teams Devices](https://docs.microsoft.com/en-us/microsoftteams/hardware-deploy)

- Possible increase in support tickets related to the new feature, especially during the initial rollout phase.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Dependency: Help desk systems may need to be prepared for an influx of inquiries regarding the new functionality.
- Reference: [Microsoft Teams Support](https://support.microsoft.com/en-us/teams)

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-06-07MC MessagesNote that if your organization does not use Microsoft Teams phone devices, you can disregard this message.

This feature update will allow you to redirect an incoming call to voicemail without having to accept or reject the call when receiving calls on a Microsoft Teams certified phone device.
This message is associated with Microsoft 365 Roadmap ID 169887
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late May 2024.
General Availability (GCC-H): We will begin rolling out late June 2024 and expect to complete by late July 2024.
Updated June 6, 2024: We have updated the rollout timeline below. Thank you for your patience.
Note that if your organization does not use Microsoft Teams phone devices, you can disregard this message.

This feature update will allow you to redirect an incoming call to voicemail without having to accept or reject the call when receiving calls on a Microsoft Teams certified phone device.
This message is associated with Microsoft 365 Roadmap ID 169887
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late June 2024 (previously late May).
General Availability (GCC-H): We will begin rolling out late June 2024 and expect to complete by late July 2024.
2024-06-07MC TitleMicrosoft Teams Phone devices: Redirect incoming calls directly to voicemail from incoming call notifications(Updated) Microsoft Teams Phone devices: Redirect incoming calls directly to voicemail from incoming call notifications
2024-06-07MC Last Updated03/30/2024 17:19:042024-06-07T01:18:08Z
2024-06-07MC MessageTagNamesFeature update, User impact, Admin impactUpdated message, Feature update, User impact, Admin impact
2024-06-07MC End Time07/15/2024 09:00:002024-09-02T09:00:00Z

Last updated 2 months ago

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