MC761235 – Microsoft Teams Phone devices: Enable call forwarding directly from the device’s Home screen (archived)

Microsoft Teams logo

check before: 2024-04-12

Product:

Microsoft 365 admin center, Teams

Platform:

Teams And Surface Devices, TeamsAndSurfaceDevices, US Instances, World tenant

Status:

Launched

Change type:

Feature update, User impact, Admin impact

Links:

388490

Details:

Summary:
Microsoft Teams certified phone devices will soon allow users to enable call forwarding directly from the device's Home screen. Admins can enable call forwarding through Teams admin center or on the Teams phone device. Users should ensure their Teams phone devices are updated with the latest application to access the new feature. Rollout will begin in early May 2024 and complete by late May 2024 for worldwide GCC, and late June 2024 to late July 2024 for GCC High. If your organization does not use Teams phone devices, disregard this message. Learn more at the Microsoft Community Hub.

Details:
Note: If your organization does not use Teams phone devices, you can disregard this message.
Coming soon: Users of Microsoft Teams certified phone devices will be able to enable call forwarding directly from a Teams phone device Home screen with just a few clicks. The feature will be supported on both personal and common area phones, including touch and non-touch phones.
This message is associated with Microsoft 365 Roadmap ID 388490.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late May 2024.
GCC High: We will begin rolling out late June 2024 and expect to complete by late July 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-03-29

updated:
2024-08-08

Task Type

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MS How does it affect me

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased Support Requests
- Users may require assistance in navigating the new call forwarding feature, leading to a rise in support tickets.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Device Compatibility and Updates
- Ensuring all Teams phone devices are updated to the latest application version may require additional monitoring and management.
- Roles impacted: IT Administrators, System Administrators

- Direct Impact on IT Services
- Changes in Call Management
- The new feature may alter existing call management workflows, necessitating updates to training materials and user documentation.
- Roles impacted: IT Trainers, User Experience Designers
- Dependency on Teams Admin Center
- The functionality relies on the Teams Admin Center for configuration, which may affect other services if there are any outages or issues during the rollout.
- Roles impacted: IT Operations Managers, Network Administrators

References:
- Microsoft Teams Blog: [What's New in Microsoft Teams | Enterprise Connect 2024 Edition](https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-enterprise-connect-2024-edition/ba-p/4090711:~:text=Teams%20Phone%20device%20UI%20improvements)
- Microsoft 365 Roadmap: [Microsoft 365 Roadmap ID 388490](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=388490)

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-08-08MC PlatformsTeamsAndSurfaceDevicesTeams And Surface Devices

Last updated 2 months ago

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