check before: 2022-06-16
Online, US Instances, Windows Desktop, World tenant
New feature, User impact, Admin impact
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line.
This message is associated with Microsoft 365 Roadmap ID 86992
[When this will happen:]
We will begin rolling out in early June and complete rollout by late June.
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Last updated 4 weeks ago