86992 – Microsoft Teams: Dynamic caller ID for call queue agents

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check before: 2022-05-01

Product:

Teams

Platform:

US Instances, Windows Desktop, World tenant

Status:

In development

Change type:

Feature update, User impact

Links:

Details:

Call queue agents can now place calls from the Calls app using a call queue phone number as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability

Created:
2022-04-23

updated:
2022-04-23

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Last updated 3 weeks ago

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