86992 – Microsoft Teams: Dynamic caller ID for call queue agents

Admin impact, Desktop, GCC, GCC High, General Availability, Launched, Microsoft Teams, New feature, Stay Informed, Updated message, User impact, Worldwide (Standard Multi-Tenant)

*For this entry exists the more relevant or more recent entry MC387640

check before: 2023-06-01

Product:

Teams

Platform:

US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

Feature update, User impact

Links:

MC387640

Details:

Call queue agents can now place calls from the Calls app using a call queue phone number as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent's personal line.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability

Created:
2022-04-23

updated:
2023-05-16

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changes*

Date	Property	old	new
2023-05-16	RM Release	June CY2023	May CY2022
2023-05-16	RM Status	In development	Launched
2023-05-16	RM Cloud Instance Tags	Worldwide (Standard Multi-Tenant), GCC High, DoD, GCC	GCC, Worldwide (Standard Multi-Tenant), GCC High
2023-03-21	RM Release	June CY2022	June CY2023
2023-03-21	RM Status	Rolling out	In development
2022-06-16	RM Status	In development	Rolling out
2022-05-18	RM Release	May CY2022	June CY2022

*starting April 2022

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