MC1075913 – Call Waiting Beep Enabled on Desktop and Mobile (archived)

Product:

Teams

Platform:

Android, iOS, Mac, mobile, Online, US Instances, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

New feature, User impact

Links:

491472

Details:

Summary:
Call Waiting Beep, a feature providing a tone for incoming calls during active calls, will be available on Desktop and Mobile. Rollout starts early June 2025 and completes mid-June 2025. Users must enable it in Teams Settings on Desktop, while it's default on Mobile. Update training and documentation accordingly.

Details:
Call Waiting Beep is a phone feature that provides a less intrusive tone when a user is in a call and a second call comes in to let the user know there is an incoming call when they are busy. A beep tone will play every 5 seconds for the duration of an incoming call ringing.
This message is associated with Microsoft 365 Roadmap ID 491472
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early June 2025 and expect to complete by mid-June 2025.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2025-05-17

updated:
2025-05-17

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

User Distraction
The introduction of the Call Waiting Beep may distract users during ongoing calls, potentially leading to decreased focus and productivity.
   - roles: Call Center Agents, Project Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491472

User Confusion
Users may be confused by the new beep sound if they are not informed about the feature, leading to misunderstandings about call management.
   - roles: Customer Support Representatives, Sales Executives
   - references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491472

Configutation Options**

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explanation for non-techies**

Imagine you're in a meeting room, deep in conversation with a client, and someone else walks in to let you know there's another person waiting to speak with you. Instead of interrupting your conversation, they quietly tap you on the shoulder every few seconds to make you aware of the new arrival. This is similar to what the Call Waiting Beep feature in Microsoft Teams does.

Starting in June 2025, this feature will be available on both desktop and mobile versions of Teams. On mobile devices, it will automatically be turned on, much like having a default setting on your phone that alerts you to new messages. For desktop users, it's like having a light switch you need to turn on in your Teams settings under Notifications and Activity. Once enabled, you'll hear a gentle beep every five seconds if another call comes in while you're already on a call. This is akin to that subtle shoulder tap, ensuring you're aware of the new call without breaking your current conversation.

This feature is part of a planned rollout and will be available globally, including specialized environments like GCC and DoD. It’s important to update any training materials or documentation to reflect this new feature, ensuring everyone knows how to enable it on their desktop if they choose to use it. Just like updating a company manual to include new procedures, keeping everyone informed helps ensure smooth transitions and effective use of new tools.