check before: 2025-06-01
Product:
Teams
Platform:
Android, iOS, Mac, US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Call Waiting Beep is a feature designed to provide a subtle notification tone when a user is already on a call and a second call comes in. This gentle alert ensures the user is aware of the incoming call without being overly disruptive.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-05-02
updated:
2025-05-14
Docu to Check
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MS workload name
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summary for non-techies**
The new Call Waiting Beep feature in Microsoft Teams discreetly alerts users to incoming calls during an ongoing call without interruptions, and it is available across desktop, Android, iOS, Mac, and web platforms.
Direct effects for Operations**
User Distraction
The introduction of the Call Waiting Beep may distract users during ongoing calls, leading to decreased focus and productivity.
- roles: Call Center Agents, Project Managers
- references: https://www.microsoft.com/en-us/microsoft-teams/call-center-solutions, https://www.forbes.com/sites/bernardmarr/2021/03/01/how-microsoft-teams-is-changing-the-way-we-work/?sh=4b1c1c1e7b8e
User Frustration
Users may find the Call Waiting Beep annoying, especially in high-stakes conversations, potentially leading to frustration and dissatisfaction with the tool.
- roles: Sales Representatives, Customer Support Specialists
- references: https://www.techradar.com/news/microsoft-teams-call-waiting-beep-feature, https://www.zdnet.com/article/microsoft-teams-new-call-waiting-beep-feature-is-now-available/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-05-14 | RM Cloud Instance Tags | Worldwide (Standard Multi-Tenant) | Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD |
Last updated 53 minutes ago
