check before: 2025-11-15
Product:
Copilot, Copilot Chat, Microsoft 365 Copilot, Microsoft Graph
Platform:
Android, Developer, iOS, Mac, Online, Web, Windows Desktop, World tenant
Status:
Change type:
Admin impact, Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft 365 Copilot updates Memory to personalize responses using chat history, with improved user controls for managing Saved Memory. Public preview starts mid-November 2025; general availability in January 2026. Existing admin settings remain unchanged, and users can enable or disable personalization themselves.
Details:
Updated November 12, 2025: We have updated the timeline. Thank you for your patience.
[Introduction:]
We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage Saved Memory. This will be available to all Copilot Chat users.
Control over personalization using chat history is also available, with details for users via the settings screen.
[When this will happen:]
Public Preview (Frontier): Begins rolling out mid-November 2025.
General Availability: Begins early January 2026 (previously early November 2025).
Change Category:
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Scope:
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Release Phase:
Created:
2025-09-24
updated:
2025-11-15
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Personalization of Responses
The update allows Copilot to use chat history for personalizing responses, which may lead to unexpected or irrelevant suggestions if users are not prepared for this change.
- roles: End Users, Support Staff
- references: https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta, https://learn.microsoft.com/graph/control-enhanced-personalization-privacy
User Control Over Memory Settings
Users may struggle with the new Memory settings interface, leading to confusion and potential misuse of personalization features without proper training.
- roles: End Users, IT Trainers
- references: https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta, https://learn.microsoft.com/graph/control-enhanced-personalization-privacy
Data Processing Changes
The change in how customer data is processed for generating responses could raise compliance concerns if users are unaware of the implications of chat history usage.
- roles: Compliance Officers, Data Protection Officers
- references: https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta, https://learn.microsoft.com/graph/control-enhanced-personalization-privacy
Configutation Options**
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Opportunities**
Enhanced User Training on Memory Management
With the introduction of the redesigned Memory settings page, there is an opportunity to enhance user training on how to manage Saved Memory effectively. This will empower users to make the most of the personalization features and understand how their chat history influences Copilot's responses.
- next-steps: Develop training materials and conduct workshops to educate users about the new Memory features and settings. Gather feedback to refine the training process.
- roles: IT Administrators, Training Coordinators, End Users
- references: https://learn.microsoft.com/graph/control-enhanced-personalization-privacy, https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta
Improved IT Support with Personalized Insights
As Copilot personalizes responses based on chat history, IT support teams can leverage these insights to provide more tailored assistance to users. This can lead to quicker resolution times and improved user satisfaction.
- next-steps: Integrate Copilot's personalized insights into the IT support workflow. Train support staff on how to utilize these insights during user interactions.
- roles: IT Support Staff, Helpdesk Managers, End Users
- references: https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta, https://learn.microsoft.com/graph/control-enhanced-personalization-privacy
" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/graph/control-enhanced-personalization-privacy
Streamlined Compliance and Data Management
The changes in how customer data is processed and stored can lead to opportunities for refining compliance processes. By understanding the new data handling practices, IT can ensure that user data privacy is maintained while utilizing the enhanced personalization features.
- next-steps: Review current compliance policies in light of the updates. Update documentation and conduct audits to ensure adherence to new data processing standards.
- roles: Compliance Officers, IT Security Managers, Data Privacy Officers
- references: https://learn.microsoft.com/graph/control-enhanced-personalization-privacy, https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/graph/api/resources/enhancedpersonalizationsetting?view=graph-rest-beta
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-11-15 | MC Messages | Updated October 23, 2025: We have updated the timeline for GA rollout. Thank you for your patience.
[Introduction:] We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage Saved Memory. Control over personalization using chat history is also available, with details for users via the settings screen. [When this will happen:] Targeted Release: Begins rolling out early October 2025 and expected to complete by mid-October 2025. General Availability: Begins early November 2025 (previously mid-October) 2025 and expected to complete by mid November (previously late October). | Updated November 12, 2025: We have updated the timeline. Thank you for your patience.
[Introduction:] We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage Saved Memory. This will be available to all Copilot Chat users. Control over personalization using chat history is also available, with details for users via the settings screen. [When this will happen:] Public Preview (Frontier): Begins rolling out mid-November 2025. General Availability: Begins early January 2026 (previously early November 2025). |
| 2025-11-15 | MC Platforms | Android, Desktop, iOS, Mac, Web | |
| 2025-11-15 | MC End Time | 12/11/2025 09:00:00 | 2026-03-02T09:00:00Z |
| 2025-11-15 | MC Last Updated | 10/23/2025 19:45:04 | 2025-11-14T18:35:55Z |
| 2025-11-15 | MC Summary | Microsoft 365 Copilot updates Memory to personalize responses using chat history, with refreshed user controls for managing Saved Memory. Rollout begins October 2025, completing by mid-November. Existing settings remain respected, no admin action required unless updating documentation. Users gain more tailored, contextual AI interactions. | Microsoft 365 Copilot updates Memory to personalize responses using chat history, with improved user controls for managing Saved Memory. Public preview starts mid-November 2025; general availability in January 2026. Existing admin settings remain unchanged, and users can enable or disable personalization themselves. |
| 2025-10-24 | MC Last Updated | 10/22/2025 20:18:37 | 2025-10-23T19:45:04Z |
| 2025-10-24 | MC Messages | Updated October 22, 2025: We have updated the content below. Thank you for your patience.
[Introduction:] We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage Saved Memory. Control over personalization using chat history is also available, with details for users via the settings screen. [When this will happen:] Targeted Release: Begins rolling out early October 2025 and expected to complete by mid-October 2025. General Availability: Begins mid-October 2025 and expected to complete by late October 2025. | Updated October 23, 2025: We have updated the timeline for GA rollout. Thank you for your patience.
[Introduction:] We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage Saved Memory. Control over personalization using chat history is also available, with details for users via the settings screen. [When this will happen:] Targeted Release: Begins rolling out early October 2025 and expected to complete by mid-October 2025. General Availability: Begins early November 2025 (previously mid-October) 2025 and expected to complete by mid November (previously late October). |
| 2025-10-24 | MC End Time | 11/30/2025 09:00:00 | 2025-12-11T09:00:00Z |
| 2025-10-24 | MC Summary | Microsoft 365 Copilot updates its Memory feature to personalize responses using chat history, with improved user controls for managing saved memory. The rollout begins October 2025, affecting all users where Memory is enabled. Admin controls remain unchanged, and users can enable or disable personalization themselves. | Microsoft 365 Copilot updates Memory to personalize responses using chat history, with refreshed user controls for managing Saved Memory. Rollout begins October 2025, completing by mid-November. Existing settings remain respected, no admin action required unless updating documentation. Users gain more tailored, contextual AI interactions. |
| 2025-10-23 | MC Messages | [Introduction:]
We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage what Copilot remembers. [When this will happen:] Targeted Release: Begins rolling out early October 2025 and expected to complete by mid-October 2025. General Availability: Begins mid-October 2025 and expected to complete by late October 2025. | Updated October 22, 2025: We have updated the content below. Thank you for your patience.
[Introduction:] We're updating Memory in Microsoft 365 Copilot to improve personalization and enhance the user experience. With this update, Copilot will personalize responses using chat history, helping users receive more relevant and contextual replies. We're also introducing refreshed user controls in Copilot settings to make it easier to view and manage Saved Memory. Control over personalization using chat history is also available, with details for users via the settings screen. [When this will happen:] Targeted Release: Begins rolling out early October 2025 and expected to complete by mid-October 2025. General Availability: Begins mid-October 2025 and expected to complete by late October 2025. |
| 2025-10-23 | MC Title | Microsoft 365 Copilot: Updates to memory and personalization | (Updated) Microsoft 365 Copilot: Updates to memory and personalization |
| 2025-10-23 | MC Last Updated | 09/24/2025 01:06:38 | 2025-10-22T20:18:37Z |
| 2025-10-23 | MC MessageTagNames | Feature update, User impact, Admin impact | Updated message, Feature update, User impact, Admin impact |
| 2025-10-23 | MC Summary | Microsoft 365 Copilot’s Memory update, rolling out October 2025, uses chat history to personalize responses and offers a redesigned Memory settings page for better user control. Existing admin settings remain unchanged, and no admin action is required unless updating documentation or training. | Microsoft 365 Copilot updates its Memory feature to personalize responses using chat history, with improved user controls for managing saved memory. The rollout begins October 2025, affecting all users where Memory is enabled. Admin controls remain unchanged, and users can enable or disable personalization themselves. |
Last updated 3 weeks ago ago
