MC927963 – (Updated) New Microsoft Outlook for Windows: People Hub improvements

Product:

Exchange, Microsoft 365 Apps, Outlook, Windows

Platform:

Android, iOS, mobile, Online, Windows Desktop, World tenant

Status:

Rolling out

Change type:

Feature update, Updated message, User impact

Links:

MC1093912
413114

Details:

Summary:
The new Microsoft Outlook for Windows will update the People Hub with unified, enriched contact profiles and auto-hidden duplicates. Rollout is underway, completing mid-September 2025 for targeted release and mid-November 2025 worldwide. No admin action is needed; users should be notified and use the new Outlook to access these features.

Details:
Updated August 29, 2025: We have updated the timeline. Thank you for your patience.
You are receiving this message because our reporting indicates you may be using new Microsoft Outlook for Windows in your organization.
Coming soon for new Outlook for Windows: an updated People Hub with a modern contact management experience that will retrieve and display high-quality, complete, coherent, and up-to-date information about the people that matter the most to you.
This message is associated with Microsoft 365 Roadmap ID 413114.
[When this will happen:]
Targeted release: We have initiated roll out and we're currently at 50%. We expect to complete by mid-September 2025 (previously end of August 2025)
General Availability (Worldwide): We will begin rolling out mid-October 2025 (previously mid-September 2025) and expect to complete by early November 2025 (previously early October 2025)

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2024-11-08

updated:
2025-08-30

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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linked item details

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summary for non-techies**

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Direct effects for Operations**

Unified Contact Profiles
Users may experience confusion due to the transition from multiple entries for the same contact to a unified view, potentially leading to missed communications or misidentifications.
   - roles: End Users, Customer Support
   - references: https://support.microsoft.com/office/add-find-edit-or-delete-a-contact-in-outlook-e1dc4548-3bd6-4644-aecd-47b5728f7b0d, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=413114

Auto-Hidden Duplicates
The automatic hiding of duplicate contacts may lead to users being unaware of important contacts if they are not properly notified about the change, resulting in potential communication gaps.
   - roles: End Users, Sales Representatives
   - references: https://support.microsoft.com/windows/people-app-help-144c4373-fa32-da81-f8b4-ee87589c509c, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=413114

Profile Enrichment
Users may face issues with outdated or incorrect organizational information being displayed, leading to misunderstandings or reliance on inaccurate data for decision-making.
   - roles: End Users, Project Managers
   - references: https://support.microsoft.com/office/add-find-edit-or-delete-a-contact-in-outlook-e1dc4548-3bd6-4644-aecd-47b5728f7b0d, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=413114

Configutation Options**

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Opportunities**

Enhanced Contact Management
The new People Hub will provide a unified view of contacts, automatically enriching profiles with organizational information and hiding duplicates. This will reduce the time users spend managing contacts and improve overall efficiency in communication.
   - next-steps: Conduct training sessions to educate users on the new features and how to utilize the People Hub effectively. Update internal documentation to reflect the changes in contact management processes.
   - roles: Sales Team, Customer Support, Human Resources
   - references: https://support.microsoft.com/office/add-find-edit-or-delete-a-contact-in-outlook-e1dc4548-3bd6-4644-aecd-47b5728f7b0d, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=413114

Improved User Experience
With the automatic hiding of duplicate contacts and enriched profiles, users will experience less clutter and confusion in their contact lists, leading to a more streamlined workflow and improved productivity.
   - next-steps: Gather user feedback post-rollout to identify any remaining issues or areas for improvement in the user experience. Consider implementing a feedback loop to continuously refine the contact management process.
   - roles: Marketing Team, Project Managers, Executive Leadership
   - references: https://support.microsoft.com/windows/people-app-help-144c4373-fa32-da81-f8b4-ee87589c509c, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=413114

Integration with Organizational Tools
The ability to manage contact sources and enrich profiles with organizational data allows for better integration with other business tools and platforms, enhancing collaboration across departments.
   - next-steps: Explore potential integrations with other organizational tools that can leverage the enriched contact profiles, such as CRM systems or collaboration platforms. Plan for a pilot program to test these integrations.
   - roles: IT Department, Operations Team, Business Analysts
   - references: https://support.microsoft.com/office/add-find-edit-or-delete-a-contact-in-outlook-e1dc4548-3bd6-4644-aecd-47b5728f7b0d, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=413114

Potentional Risks**

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IT Security**

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explanation for non-techies**

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