MC875189 – (Updated) Microsoft OneDrive Mobile: View PDFs with sensitivity labels (archived)

Product:

Azure Information Protection, OneDrive, Purview, Purview Communication Compliance, Purview compliance portal, Purview Information Protection

Platform:

Android, iOS, mobile, Online, US Instances, World tenant

Status:

Launched

Change type:

Admin impact, New feature, Updated message, User impact

Links:

407386

Details:

Summary:
Microsoft OneDrive Mobile will soon support viewing PDFs with sensitivity labels in read-only mode. Rollout begins late August 2024 for Public Preview and completes by January 2025 for General Availability. Users can view permissions within the OneDrive app. No admin action is required before rollout.

Details:
Updated November 5, 2024: We have updated the rollout timeline below. Thank you for your patience.
Coming soon to Microsoft OneDrive: OneDrive users will be able to open PDF files protected with sensitivity labels from Microsoft Purview Information Protection and read them using OneDrive mobile apps in read-only mode. Only authorized users will be able to access these PDF files.
This message is associated with Microsoft 365 Roadmap ID 407386.
[When this will happen:]
Public Preview: We will begin rolling out late August 2024 and expect to complete by late August 2024.
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early September 2024 and expect to complete by late January 2025 (previously late October).

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2024-08-28

updated:
2025-01-15

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Access Limitations
Users may experience confusion or frustration if they are not aware of the new permissions model for accessing PDF files with sensitivity labels, leading to potential delays in accessing necessary documents.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407386

Documentation and Training Gaps
Without prior notification, users may lack understanding of how to view permissions for PDF files, resulting in increased support requests and decreased productivity.
   - roles: End Users, Training Coordinators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407386

Increased Support Load
IT support may face a surge in inquiries related to the new feature, as users may not know how to navigate the changes, impacting overall support efficiency.
   - roles: IT Support Staff, Help Desk Operators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407386

Configutation Options**

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Opportunities**

Enhanced User Experience for Mobile Users
With the new feature allowing users to view PDFs with sensitivity labels in read-only mode on OneDrive mobile apps, users can now access sensitive documents securely on-the-go. This improvement enhances the user experience by providing seamless access to important documents without compromising security.
   - next-steps: Communicate the new feature to users through internal newsletters and training sessions to ensure they understand how to utilize this capability effectively.
   - roles: Mobile Users, IT Support, Compliance Officers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407386

Streamlined Compliance Management
The ability to view permissions directly within the OneDrive app empowers users to understand their access rights better, promoting compliance with organizational policies. This transparency can reduce the burden on IT and compliance teams by minimizing inquiries related to document access.
   - next-steps: Develop a compliance training module that includes information on how to view permissions and the importance of adhering to sensitivity labels.
   - roles: Compliance Officers, IT Administrators, Training Coordinators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407386

Reduction in Support Queries
As users gain direct access to view permissions and understand the sensitivity of documents, there is likely to be a decrease in support queries related to document access issues. This can lead to more efficient use of IT resources and time.
   - next-steps: Monitor support ticket trends post-rollout to evaluate the impact of the new feature on support queries and adjust support resources accordingly.
   - roles: IT Support, Helpdesk Staff, IT Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407386

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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