MC722588 – Microsoft Teams: Voicemail recorded custom greetings | migration update (archived)

Product:

Teams

Platform:

World tenant, Online

Status:

Change type:

New feature, Feature update, Admin impact

Links:

Details:

Summary:
Microsoft Teams is migrating recorded custom greetings for voicemail to a new storage location. 99.94% of customers' custom greetings have been migrated, but for the remaining 0.06% of users who have not received any voicemail in over six months, default greetings will be played instead of any custom recorded greetings starting from May 2024. No action is required, but users who want to ensure their custom recorded greeting is migrated can do so in March and April 2024. Custom greetings entered by text are not affected by this migration.

Details:
At Microsoft, we are dedicated to protecting your data. As part of this commitment, we are migrating recorded custom greetings for Microsoft Teams voicemail to a new storage location. We are pleased to report that we have migrated 99.94% of our customers' custom greetings.
For the remaining 0.06% of users who have not received any voicemail in over six months, their custom recorded greetings are still stored in the old location. Starting from May 2024, default greetings will be played instead of any custom recorded greetings for these users. Please note that this message only pertains to recorded custom greetings. Custom greetings entered by text are not affected by this migration.
[When this will happen:]

We will begin rolling out default greetings in early May 2024 and expect to complete by early June 2024.

Change Category:
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Scope:
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Release Phase:

Created:
2024-03-02

updated:
2024-03-02

Task Type

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Docu to Check

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MS Preperations

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MS Urgency

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MS workload name

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Pictures

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Direct effects for Operations**

- Direct Impact on IT Operations
- Potential increase in support tickets related to voicemail issues
- Users may report missing custom greetings or confusion regarding default greetings
- Role impacted: IT Support Staff
- Need for proactive communication and user education
- IT administrators must inform users about the migration and provide guidance on how to record new greetings
- Role impacted: IT Administrators

- Direct Impact on IT Services
- Changes in user experience for a small percentage of users
- Users who have not received voicemails in over six months will experience default greetings, which may lead to dissatisfaction
- Role impacted: End Users
- Dependency on Microsoft Teams' functionality and reliability
- Any issues with the migration process could affect the overall performance of Teams and user trust in the platform
- Role impacted: IT Operations Managers

References:
- Microsoft Teams Voicemail Migration Update: [Microsoft Learn](https://learn.microsoft.com/microsoftteams/manage-voicemail-settings)
- Managing Cloud Voicemail Settings: [Microsoft Learn](https://learn.microsoft.com/microsoftteams/manage-voicemail-settings)