MC1181770 – Introducing the employee self-service agent in Microsoft 365 Copilot Studio

Product:

Copilot, Microsoft 365 Copilot, Teams

Platform:

Android, Online, Teams And Surface Devices, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

New feature, User impact, Admin impact

Links:

487836

Details:

Summary:
Microsoft 365 introduces the Employee Self-Service Agent in Copilot Studio to streamline HR and IT support. Available from November 2025, it offers a unified interface for employees, configurable by admins, with no default policy changes. Organizations should review workflows and prepare for integration.

Details:
[Introduction]
Microsoft is introducing the Employee Self-Service Agent, a custom agent that you can configure and extend to streamline HR and IT support experiences. This agent acts as a unified entry point for employees to access information and complete common workplace tasks, reducing friction and improving productivity across your organization.
This message is associated with Microsoft 365 Roadmap ID 487836.
[When this will happen:]
Targeted Release: Started early June 2025
Public Preview (Worldwide): Started early July 2025
General Availability (Worldwide): Begins early November 2025

Change Category:
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Scope:
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Release Phase:
General Availability, Preview, Targeted Release

Created:
2025-10-31

updated:
2025-10-31

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

Integration Challenges
Without proper preparation, the integration of the Employee Self-Service Agent with existing systems may lead to data inconsistencies and operational disruptions, affecting the efficiency of HR and IT support processes.
   - roles: HR Teams, IT Support Teams
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=487836, https://aka.ms/essguide

User Experience Disruption
If the self-service agent is introduced without adequate training and communication, employees may face confusion and frustration, leading to decreased productivity and increased reliance on traditional support channels.
   - roles: Employees, Helpdesk Teams
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=487836, https://aka.ms/essguide

Configutation Options**

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Data Protection**

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explanation for non-techies**

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