check before: 2025-06-01
Product:
Copilot, Teams
Platform:
Android, Teams And Surface Devices, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
The Employee Self-Service Agent in M365 Copilot expedites answers for the most common workplace policy-related questions and takes action on key HR and IT related tasks, connecting employees to authorized knowledge bases and HR/IT systems of record for faster resolution time and a streamlined employee experience.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview, Targeted Release
Created:
2025-05-02
updated:
2025-05-02
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
The Employee Self-Service Agent in Microsoft 365 Copilot functions as a virtual assistant that provides employees with quick access to company policies, HR, and IT information by connecting to authorized knowledge bases and systems, thereby streamlining processes and enhancing workplace efficiency.
Direct effects for Operations**
User Experience Degradation
If the implementation of Microsoft Copilot is rushed without proper training and integration, users may face confusion and frustration due to a lack of understanding of how to effectively utilize the new self-service features, leading to decreased productivity.
- roles: Employees, HR Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/what-is-microsoft-365-copilot-and-how-can-it-help-your-business/
System Integration Issues
Without adequate preparation, the integration of Microsoft Copilot with existing HR and IT systems may lead to data inconsistencies or failures in task execution, resulting in delays and errors in employee requests.
- roles: IT Administrators, HR Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/what-is-microsoft-365-copilot/ba-p/3741230, https://www.zdnet.com/article/microsoft-365-copilot-what-you-need-to-know/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
