MC1052912 – (Updated) Microsoft Teams – Copilot Summary for Transferred Calls (archived)

Product:

Copilot, Teams

Platform:

Mac, Online, US Instances, Windows Desktop, World tenant

Status:

Rolling out

Change type:

Admin impact, New feature, Updated message, User impact

Links:

484123

Details:

Summary:
Copilot enabled users can now share call summaries from the transfer panel, with context shown in notifications and during calls. This feature requires a Copilot license and will roll out from early June to early July 2025. Update training and documentation as needed. No admin configuration required.

Details:
Updated July 1, 2025: We have updated the content. Thank you for your patience.
Copilot enabled users will now be able to share the summary of the call from within the transfer panel and the context will be shown in the toast notification and within the call.
This feature requires a Copilot license to be enabled.
This message is associated with Microsoft 365 Roadmap ID 484123
[When this will happen:]
Targeted Release: We will begin rolling out early June 2025 and expect to complete by mid-June 2025.
General Availability (Worldwide, GCC): We will begin rolling out mid-June 2025 and expect to complete by early July 2025 (previously late June).

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability, Targeted Release

Created:
2025-04-11

updated:
2025-07-02

Task Type

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS How does it affect me

XXXXXXX ... free basic plan only

MS Preperations

XXXXXXX ... free basic plan only

MS Urgency

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

linked item details

XXXXXXX ... free basic plan only

Pictures

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

User Experience Impact from Copilot Call Summaries
Users may experience confusion or miscommunication if they are not trained on how to effectively use the new call summary feature, leading to potential misunderstandings during transferred calls.
   - roles: End Users, Customer Support Representatives
   - references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=484123

Technological Impact of Unprepared Rollout
Without proper preparation, the integration of the Copilot feature may lead to system performance issues or bugs, affecting call quality and user satisfaction during calls.
   - roles: IT Administrators, Helpdesk Support
   - references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=484123

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

Imagine you're in a relay race. In this race, you need to pass a baton to your teammate, but instead of just handing over a stick, you give them a quick rundown of everything that happened during your part of the race—like who you passed, any obstacles you encountered, and what your strategy was. This way, your teammate is fully prepared to continue the race with all the necessary information.

In the world of Microsoft Teams, a similar concept is being introduced with the Copilot feature for transferred calls. When a call is transferred to another colleague, Copilot can automatically generate a summary of the conversation. This summary includes important details like the context of the call, any open questions, and relevant information that the recipient needs to know. It's like handing over that baton with all the crucial details, ensuring the person receiving the call is well-informed and ready to take over seamlessly.

This feature requires a Copilot license and will be available from June to July 2025. It doesn't require any special admin setup, other than enabling call transcription. Once enabled, users can share these summaries directly from the transfer panel, and the context will be visible in notifications and during the call itself. It's a way to enhance communication and ensure that everyone involved in a call is on the same page, much like ensuring every runner in a relay race knows exactly what to do next.