check before: 2025-05-01
Product:
Copilot, Teams
Platform:
Mac, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
When a call is forwarded/transferred to another colleague, users can prompt Copilot to automatically summarize the context, open questions, etc. for the call as a briefing for the receiving colleague. This feature ensures that the recipient is well-informed about the previous conversations related to the transferred call, enhancing their understanding and preparedness.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-03-08
updated:
2025-03-08
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Confusion
If the Copilot feature is implemented without proper training, users may not understand how to utilize it effectively, leading to confusion and miscommunication during calls.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/05/02/introducing-microsoft-copilot-in-teams/, https://www.forbes.com/sites/bernardmarr/2023/05/03/microsoft-teams-copilot-what-it-is-and-why-it-matters/?sh=4b1c1c1e7b1e
Increased Call Duration
Without preparation, the lack of context provided by Copilot may lead to longer call durations as users spend time clarifying previous discussions instead of focusing on new topics.
- roles: Team Leaders, Project Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/05/02/introducing-microsoft-copilot-in-teams/, https://www.forbes.com/sites/bernardmarr/2023/05/03/microsoft-teams-copilot-what-it-is-and-why-it-matters/?sh=4b1c1c1e7b1e
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago
