check before: 2025-06-01
Product:
Microsoft 365 admin center, Teams, Windows
Platform:
Mac, Online, Windows Desktop, World tenant
Status:
Launched
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams will enable admins to remotely collect diagnostic logs from users' Windows and Mac clients via the Teams Admin Center starting mid-July 2025. This seamless process aids troubleshooting without user disruption. Admin roles must be authorized, and compliance with data handling and privacy considerations is required.
Details:
Updated September 10, 2025: We have updated the timeline. Thank you for your patience.
We're introducing a new capability in the Teams Admin Center that allows Teams administrators to remotely collect diagnostic logs from users' Teams clients on Windows and Mac devices. This feature helps streamline troubleshooting by enabling secure, admin-initiated log collection without requiring user action or causing disruption.
This message is associated with Microsoft 365 Roadmap IDs 491439
[When will this happen:]
General Availability (Worldwide): We will begin rolling out mid-July 2025 and expect to complete by late October 2025 (previously late July).
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-06-03
updated:
2025-09-11
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Remote Log Collection Impact
If the remote log collection feature is implemented without proper preparation, it may lead to unauthorized access to sensitive user data contained in the diagnostic logs, potentially violating GDPR compliance and user privacy.
- roles: Teams Administrator, Compliance Officer
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491439
User Experience Disruption
Although the feature is designed to be seamless, lack of communication and training for users about the new log collection process may lead to confusion or mistrust among users regarding data privacy and security.
- roles: End User, IT Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=491439
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-09-11 | MC Last Updated | 06/26/2025 21:42:22 | 2025-09-10T20:57:56Z |
| 2025-09-11 | MC Messages | Updated June 26, 2025: We have updated the content. Thank you for your patience.
We're introducing a new capability in the Teams Admin Center that allows Teams administrators to remotely collect diagnostic logs from users' Teams clients on Windows and Mac devices. This feature helps streamline troubleshooting by enabling secure, admin-initiated log collection without requiring user action or causing disruption. This message is associated with Microsoft 365 Roadmap IDs 491439 [When will this happen:] General Availability (Worldwide): We will begin rolling out mid-July 2025 and expect to complete by late July 2025. | Updated September 10, 2025: We have updated the timeline. Thank you for your patience.
We're introducing a new capability in the Teams Admin Center that allows Teams administrators to remotely collect diagnostic logs from users' Teams clients on Windows and Mac devices. This feature helps streamline troubleshooting by enabling secure, admin-initiated log collection without requiring user action or causing disruption. This message is associated with Microsoft 365 Roadmap IDs 491439 [When will this happen:] General Availability (Worldwide): We will begin rolling out mid-July 2025 and expect to complete by late October 2025 (previously late July). |
| 2025-09-11 | MC End Time | 09/08/2025 09:00:00 | 2025-12-08T08:00:00Z |
| 2025-09-11 | MC Summary | Microsoft Teams is introducing a feature in the Teams Admin Center for remote log collection from users' Teams clients on Windows and Mac. This capability, rolling out mid to late July 2025, allows admins to collect logs without user disruption, aiding in troubleshooting. Compliance considerations include potential impacts on data storage and processing. | Microsoft Teams will enable admins to remotely collect diagnostic logs from users' Windows and Mac clients via the Teams Admin Center starting mid-July 2025. This seamless process aids troubleshooting without user disruption. Admin roles must be authorized, and compliance with data handling and privacy considerations is required. |
| 2025-06-27 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2025-06-27 | MC Summary | Microsoft Teams Admin Center will introduce a feature for remote log collection from users' Teams clients on Windows and Mac devices, starting late June 2025. This tool allows certain admin roles to collect logs without user disruption. Organizations should update documentation and ensure authorized access. Compliance considerations apply. | Microsoft Teams is introducing a feature in the Teams Admin Center for remote log collection from users' Teams clients on Windows and Mac. This capability, rolling out mid to late July 2025, allows admins to collect logs without user disruption, aiding in troubleshooting. Compliance considerations include potential impacts on data storage and processing. |
| 2025-06-27 | MC Last Updated | 06/03/2025 01:47:06 | 2025-06-26T21:42:22Z |
| 2025-06-27 | MC Messages | We're introducing a new capability in the Teams Admin Center that allows Teams administrators to remotely collect diagnostic logs from users' Teams clients on Windows and Mac devices. This feature helps streamline troubleshooting by enabling secure, admin-initiated log collection without requiring user action or causing disruption.
This message is associated with Microsoft 365 Roadmap IDs 491439 [When will this happen:] General Availability (Worldwide): We will begin rolling out late June 2025 and expect to complete by late July 2025. | Updated June 26, 2025: We have updated the content. Thank you for your patience.
We're introducing a new capability in the Teams Admin Center that allows Teams administrators to remotely collect diagnostic logs from users' Teams clients on Windows and Mac devices. This feature helps streamline troubleshooting by enabling secure, admin-initiated log collection without requiring user action or causing disruption. This message is associated with Microsoft 365 Roadmap IDs 491439 [When will this happen:] General Availability (Worldwide): We will begin rolling out mid-July 2025 and expect to complete by late July 2025. |
| 2025-06-27 | MC Title | Microsoft Teams: Remote log collection in Teams admin center | (Updated) Microsoft Teams: Remote log collection in Teams admin center |
| 2025-06-27 | MC End Time | 09/01/2025 09:00:00 | 2025-09-08T09:00:00Z |
Last updated 2 days ago ago
