check before: 2025-11-01
Product:
Copilot, Outlook
Platform:
Android, iOS, Mac, US Instances, Web, Windows Desktop, World tenant
Status:
Cancelled
Change type:
Links:
Details:
Copilot will detect emails that are most likely to need a response and pre-generate three options for you review and select from. Save time and energy responding to high priority emails with proactive drafts. We will be pausing development of this feature for the time being. We apologize for any inconveniences.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2025-07-03
updated:
2025-11-17
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
XXXXXXX ... free basic plan only
Direct effects for Operations**
User Experience Degradation
Users may experience frustration and inefficiency due to the lack of proactive draft suggestions for high-priority emails, leading to increased response times and potential missed communications.
- roles: End Users, Customer Support Representatives
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-copilot-in-outlook/, https://www.techradar.com/news/microsoft-outlook-copilot
Increased Workload
Without the Copilot feature, users will have to manually draft responses to emails, increasing their workload and potentially leading to burnout or decreased productivity.
- roles: End Users, Team Managers
- references: https://www.forbes.com/sites/bernardmarr/2023/09/30/how-ai-is-changing-the-way-we-work/, https://www.zdnet.com/article/microsoft-outlook-copilot-what-you-need-to-know/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
Imagine you have a personal assistant who knows your email habits and priorities. This assistant goes through your inbox and identifies the emails that seem most urgent or important. Before you even have a chance to look at them, the assistant drafts three possible responses for each email. You can then quickly review these drafts, choose the one that best fits the situation, or tweak it as needed. This process saves you time and effort, especially when you're juggling multiple tasks.
This is essentially what the Outlook Copilot feature was designed to do. It aimed to help users manage their emails more efficiently by providing proactive drafts for emails that likely needed a response. However, just like a project that gets put on hold due to unforeseen circumstances, the development of this feature has been paused. While it may be disappointing for those looking forward to this added convenience, it’s a reminder that technology development can sometimes face delays, much like any other project or plan.
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-11-17 | RM Description | Copilot will detect emails that are most likely to need a response and pre-generate three options for you review and select from. Save time and energy responding to high priority emails with proactive drafts. | Copilot will detect emails that are most likely to need a response and pre-generate three options for you review and select from. Save time and energy responding to high priority emails with proactive drafts. We will be pausing development of this feature for the time being. We apologize for any inconveniences. |
| 2025-11-17 | RM Status | In development | Cancelled |
| 2025-09-19 | RM Release | September CY2025 | November CY2025 |
Last updated 2 months ago ago
