371393 – Outlook: Outlook for Mac – Junk/Phishing Reporting Actions Integrated with Microsoft Defender

Product:

Defender, Defender for Office 365, Exchange, Outlook

Platform:

Mac, Online, US Instances, World tenant

Status:

Rolling out

Change type:

Links:

Details:

The appearance and behavior of Report Phishing/Report Junk actions in Outlook for Mac can be controlled by admins using User Reported Settings in security.microsoft.com. Admins will be able to control whether these Report actions appear in Outlook, where these messages get reported to, and whether the user is prompted when they report phishing or junk. Admins will also be able to customize text and other aspects of the dialogs that appear before and after users' report phishing or junk.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
Current Channel, General Availability

Created:
2024-03-21

updated:
2024-09-10

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Changes in Reporting Mechanism
- The integration of the Report Phishing/Report Junk actions may require updates to existing IT operational procedures and documentation.
- Roles Impacted: IT Operations Team, Security Team
- Reference: [Microsoft Defender for Office 365](https://www.microsoft.com/en-us/microsoft-365/security/business/threat-protection/defender-for-office-365)
- Potential increase in support tickets related to user confusion or issues with the new reporting features.
- Roles Impacted: IT Support Team, Help Desk Staff

- Direct Impact on IT Services
- Dependency on Microsoft Defender
- The effectiveness of the new reporting actions relies on the proper functioning of Microsoft Defender and its integration with Outlook for Mac.
- Roles Impacted: IT Administrators, Security Analysts
- Reference: [Microsoft Defender Integration](https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-defender-for-office-365-what-s-new/ba-p/1951233)
- Any outages or performance issues with Microsoft Defender could directly affect users' ability to report phishing or junk emails.
- Roles Impacted: IT Operations Team, Service Management Team

- Direct Impact on IT Users
- User Experience Changes
- Users may experience a change in the interface and workflow when reporting phishing or junk emails, which could lead to temporary confusion or errors.
- Roles Impacted: End Users, Business Users
- Reference: [User Experience in Outlook](https://support.microsoft.com/en-us/office/report-junk-email-in-outlook-for-mac-1c8b3e5e-0b3c-4e5e-8b5c-3e0c5d7a6e3b)
- Users may be prompted with new dialogs, which could affect their reporting behavior and overall satisfaction with the service.
- Roles Impacted: End Users, Business Users

- Direct Impact on IT Administrators
- Configuration and Management
- IT administrators will need to invest time in configuring the new settings for the Report actions, which may require additional training or resources.
- Roles Impacted: IT Administrators, Security Team
- Reference: [Admin Settings for Reporting](https://techcommunity.microsoft.com/t5/security-compliance-identity/what-s-new-in-microsoft-defender-for-office-365/ba-p/1951233)
- Increased responsibility for monitoring the effectiveness of the new reporting features and addressing any issues that arise post-implementation.
- Roles Impacted: IT Administrators, Security Analysts