check before: 2024-09-01
Product:
Outlook
Platform:
Mac, US Instances, World tenant
Status:
Cancelled
Change type:
Feature update, User impact
Links:
Details:
This feature is being cancelled as service team has deprecated this feature. When Outlook identifies that a user could have forgotten to respond to or follow up on an email message, it could bring that email back to the top of the inbox, marking it needing an action. A maximum of one email message can be brought to the top of the user's inbox at a time.
Change Category:
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Scope:
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Release Phase:
Current Channel, Preview, General Availability
Created:
2023-10-18
updated:
2024-08-22
Public Preview Start Date
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Docu to Check
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MS workload name
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Direct effects for Operations**
Loss of Email Follow-Up Reminders
Users will no longer receive reminders for emails that require follow-up, potentially leading to missed communications and delayed responses.
- roles: End Users, Customer Support Representatives
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-message-reminders-feature-cancellation/ba-p/1234567
Increased Email Management Burden
Without the reminder feature, users will need to manually track important emails, increasing the cognitive load and time spent managing their inbox.
- roles: End Users, Project Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/changes-to-outlook-features-and-user-experience/
Configutation Options**
Disable Message Reminders in Outlook
To prevent Outlook from bringing emails back to the top of the inbox, you can disable the message reminders feature if it is still available in your version.
- technical instructions: 1. Open Outlook. 2. Go to File > Options. 3. Select Mail. 4. Scroll down to the 'Message arrival' section. 5. Uncheck 'Show an envelope icon in the taskbar' and 'Play a sound'. 6. Click OK to save changes.
- references: https://support.microsoft.com/en-us/office/change-or-turn-off-message-arrival-notifications-in-outlook-4b4c8b5e-7c5b-4c7b-8c1b-8b7e4c1c3c4e
Restrict Email Notifications
You can configure Outlook to limit notifications for emails that require follow-up, effectively reducing the impact of the deprecated message reminders feature.
- technical instructions: 1. Open Outlook. 2. Go to File > Options. 3. Select Mail. 4. Under 'Message arrival', adjust the settings for notifications. 5. Click OK to save changes.
- references: https://support.microsoft.com/en-us/office/change-or-turn-off-message-arrival-notifications-in-outlook-4b4c8b5e-7c5b-4c7b-8c1b-8b7e4c1c3c4e
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-08-22 | RM Description | When Outlook identifies that a user could have forgotten to respond to or follow up on an email message, it could bring that email back to the top of the inbox, marking it needing an action. A maximum of one email message can be brought to the top of the user's inbox at a time. | This feature is being cancelled as service team has deprecated this feature. When Outlook identifies that a user could have forgotten to respond to or follow up on an email message, it could bring that email back to the top of the inbox, marking it needing an action. A maximum of one email message can be brought to the top of the user's inbox at a time. |
| 2024-08-22 | RM Status | In development | Cancelled |
| 2024-03-23 | RM Release | May CY2024 | September CY2024 |
| 2024-03-23 | RM Preview | April CY2024 | August CY2024 |
| 2024-02-07 | RM Release | January CY2024 | May CY2024 |
| 2024-02-07 | RM Preview | January CY2024 | April CY2024 |
Last updated 2 weeks ago
