394683 – Outlook: Swipe in the Message List on Outlook on the Web and the New Outlook for Windows

Product:

Outlook

Platform:

US Instances, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

The Message List will now support Swipe from Left and Swipe from Right actions on Outlook on the Web and the New Outlook for Windows. As a result, some minor organization changes will also happen for the hover actions. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-04-27

updated:
2025-02-12

Docu to Check

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Potential increase in support tickets related to user confusion or issues with the new swipe functionality.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Need for updated documentation and training materials to reflect the new features and changes in hover actions.
- Roles impacted: IT Trainers, Documentation Specialists
- Possible temporary performance issues during the rollout of the new feature, affecting system stability.
- Roles impacted: IT Operations Managers, System Administrators

- Impact on IT Services
- Integration challenges with existing email workflows and third-party applications that rely on the previous version of Outlook.
- Roles impacted: Application Support Analysts, Integration Specialists
- Changes in user interface may lead to disruptions in user productivity as they adapt to the new swipe actions.
- Roles impacted: End Users, Team Leaders
- Increased load on the email servers during the transition period as users explore new features.
- Roles impacted: Network Administrators, Server Administrators

- Impact on IT Users
- Learning curve associated with the new swipe functionality may lead to decreased efficiency initially.
- Roles impacted: All End Users, Project Managers
- Potential frustration among users who prefer the old interface, leading to decreased satisfaction with the service.
- Roles impacted: End Users, Customer Experience Managers
- Risk of miscommunication or missed emails if users inadvertently swipe actions instead of clicking.
- Roles impacted: All End Users, Team Leaders

References:
- Microsoft Outlook Updates: [Microsoft 365 Blog](https://www.microsoft.com/en-us/microsoft-365/blog/)
- User Experience Changes in Outlook: [Microsoft Tech Community](https://techcommunity.microsoft.com/)

Opportunities**

- Enhanced User Experience with Swipe Actions
- Implementing swipe actions in the Message List will streamline navigation for users, particularly those who rely on touch devices.
- Roles that might profit:
- Sales and Marketing Teams: Quick access to emails can enhance responsiveness to clients.
- Executives: Improved efficiency in managing communications can save time.
- Reference: [Microsoft Outlook Updates](https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-swipe-in-the-message-list/)

- Training and Adoption Programs
- With the introduction of new features, conducting training sessions can help users adapt quickly, maximizing the benefits of the new swipe functionality.
- Roles that might profit:
- IT Support Staff: Reduced support tickets related to user confusion or difficulties with the new interface.
- Human Resources: Improved onboarding processes for new employees using Outlook.
- Reference: [Microsoft Learning Pathways](https://docs.microsoft.com/en-us/learn/)

- Review and Optimize Licensing Costs
- As new features roll out, evaluate current licensing agreements to ensure they align with the organization's needs and explore potential downgrades or consolidations.
- Roles that might profit:
- Finance Department: Potential cost savings through optimized licensing can free up budget for other initiatives.
- IT Administration: Streamlined management of licenses can reduce administrative overhead.
- Reference: [Microsoft Licensing Overview](https://www.microsoft.com/en-us/licensing)

Potentional Risks**

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