MC832511 – Microsoft Outlook: Chat with Copilot in Outlook mobile (archived)

Product:

Copilot, Microsoft 365 Copilot, Outlook, Windows

Platform:

Android, iOS, Web, World tenant

Status:

Launched

Change type:

New feature, User impact

Links:

407381

Details:

Summary:
Outlook mobile will include the Microsoft Copilot feature by default for users with a qualifying license, starting early August 2024, with completion by early September 2024. The Copilot module will appear next to Mail and Calendar, or in the Apps section if the tab layout is customized. No admin action is required before the rollout.

Details:
The same Microsoft Copilot for Microsoft 365 experience already available in new Outlook for Windows, web, and classic Outlook will be available in Microsoft Outlook for iOS and Android. This feature is enabled by default for any users with a qualifying Copilot for Microsoft 365 license.

With this update, users will be able to interact (chat) with Copilot for Microsoft 365 without leaving Outlook mobile.
This message is associated with Microsoft 365 Roadmap ID 407381.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early August 2024 and expect to complete by early September 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-07-24

updated:
2024-08-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Interface Changes
The introduction of the Copilot module may confuse users who are accustomed to the existing layout, leading to potential frustration and decreased productivity as they adapt to the new interface.
   - roles: End Users, Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407381

Increased Support Requests
The automatic rollout of the Copilot feature without prior user training may result in an increase in support requests as users encounter issues or have questions about the new functionality.
   - roles: Support Staff, IT Helpdesk
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407381

Potential Workflow Disruption
Users may experience disruptions in their workflow as they learn to integrate the new Copilot feature into their daily tasks, which could lead to temporary declines in efficiency.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407381

Configutation Options**

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Opportunities**

Enhanced User Productivity through Copilot Integration
The integration of Microsoft Copilot in Outlook mobile allows users to access AI-driven assistance directly within their email and calendar applications. This can streamline workflows, reduce the time spent on routine tasks, and enhance overall productivity by providing contextual suggestions and automating repetitive actions.
   - next-steps: Conduct training sessions for users to familiarize them with the Copilot features and best practices for leveraging AI in their daily tasks. Monitor user feedback to continuously improve the experience.
   - roles: Employees, Team Leaders, Project Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407381, https://aka.ms/Copilot/MSWorksCouncilsArticle

Improved Communication and Collaboration
With the Copilot feature, users can engage in real-time chat while managing their emails and calendars. This promotes better communication among team members and facilitates quick decision-making without the need to switch applications, thereby enhancing collaboration.
   - next-steps: Encourage teams to utilize the chat feature for quick discussions related to emails and calendar events. Provide guidelines on effective communication practices using the Copilot chat.
   - roles: Team Leaders, Project Managers, HR Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407381, https://aka.ms/Copilot/MSWorksCouncilsArticle

Streamlined IT Support and User Onboarding
The default activation of Copilot in Outlook mobile means less administrative overhead for IT departments in managing user access to new features. This can lead to a more efficient onboarding process for new employees, as they can immediately benefit from AI assistance without complex setups.
   - next-steps: Review current onboarding processes to integrate training on the new Copilot features. Ensure IT support teams are equipped to assist users with any questions regarding the new functionalities.
   - roles: IT Administrators, Training Coordinators, HR Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=407381, https://aka.ms/Copilot/MSWorksCouncilsArticle

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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