MC716666 – Improving licensing checks for secondary accounts in the new Outlook for Windows (archived)

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check before: 2024-03-02


Exchange, Microsoft 365 Apps, Outlook


Online, Web, World tenant


Change type:

Feature update, User impact, Admin impact



Starting February 1, 2024, the new Outlook for Windows will match the classic Outlook for Windows in licensing checks for multi-account scenarios, allowing secondary accounts licensed with entry-level subscription plans to be added. Users will need to add the account that includes a license for the Outlook & Microsoft 365 desktop apps as the Primary Account, which will be used for determining the license that applies when adding additional secondary accounts. No action is required as the rollout was completed on February 10th, 2024.
Starting February 1, 2024, we began rolling out a change that will ensure the new Outlook for Windows' licensing checks for multi-account scenarios match the classic Outlook for Windows. While still in preview for work and school accounts, the new Outlook for Windows previously didn't support adding secondary accounts licensed with our entry-level subscription plans like Enterprise E1 or Business Basic. While these accounts offer web and mobile only access to Microsoft 365 apps and services, they could previously be added as secondary accounts to the classic desktop versions of the Microsoft 365 apps when an another account that includes desktop install rights (e.g. Enterprise E3, Business Standard) was already added.

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Last updated 3 weeks ago

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