MC698136 – (Updated) Retiring Delve Web (archived)

Product:

Delve, Microsoft 365 Apps, Microsoft 365 for the web, OneDrive, SharePoint

Platform:

Web, World tenant

Status:

Change type:

Admin impact, Retirement, Updated message, User impact

Links:

MC902780

Details:

Summary:
Delve Web will retire on December 16, 2024. Most features are available in other Microsoft 365 experiences, with Profile Cards being the main alternative. A new edit profile experience will replace the profile update feature in Delve. Users should update internal documentation and prepare for the transition.

Details:
Updated May 29, 2024: We have updated this message to ensure visibility.
We will be retiring Delve on December 16th, 2024. Most of the features and value offered by Delve today are already available and improved in other experiences in Microsoft 365. The main one being Profile Cards in Microsoft 365. Here is a list of features offered in Delve and the experiences we recommend using instead:
Delve Home - discover relevant documents recommended on Office.com, in Office apps and in Profile Cards.
Delve Profile - view profile data in the Profile Cards cross M365, through people in search on Office.com and search in SharePoint.
Edit profile - a new edit profile experience tightly coupled with Profile Cards are being developed and will be released in second half of 2024. It is also possible for users to edit their profile data in the SharePoint profile edit experience (editprofile.aspx).
Organizational view - exists in the Profile Card and as a dedicated experience in Org Explorer
Favorites - favorites on Office.com and OneDrive is not connected to Delve and is a good option for users with similar functionality and improved availability.
Boards - will not be replaced.
[When this will happen:]
December 16, 2024

Change Category:
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Scope:
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Release Phase:

Created:
2023-12-14

updated:
2024-08-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Transition management: The retirement of Delve Web requires careful planning to ensure that users are transitioned smoothly to the new profile editing experience. This may involve additional workload for IT operations teams.
- Roles impacted: IT Operations Managers, Change Managers
- System integration: Ensuring that the new edit profile experience integrates seamlessly with existing systems (e.g., SharePoint, OneDrive) may require additional testing and validation.
- Roles impacted: System Integrators, IT Architects

- Impact on IT Services
- Service availability: Users will lose access to Delve's board features, which may affect workflows that rely on this functionality. This could lead to temporary disruptions in service.
- Roles impacted: Service Desk Teams, Application Support Teams
- Documentation updates: Internal documentation must be revised to reflect the changes, which may lead to inconsistencies if not managed properly.
- Roles impacted: Technical Writers, Knowledge Management Teams

- Impact on IT Users
- User training: Users will need training on the new profile editing experience and alternative features, which may lead to a temporary decrease in productivity during the transition.
- Roles impacted: End Users, Team Leaders
- Loss of familiarity: Users accustomed to Delve may experience frustration or confusion due to the removal of familiar features, impacting user satisfaction.
- Roles impacted: All End Users

- Impact on IT Administrators
- Increased support requests: IT administrators may face an influx of support requests related to the transition, particularly concerning the new profile editing experience.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Change management: Administrators will need to manage the change process effectively, ensuring that all stakeholders are informed and prepared for the transition.
- Roles impacted: Change Managers, IT Administrators

- Dependencies and Interdependencies
- Integration with Microsoft 365: The retirement of Delve Web is closely tied to other Microsoft 365 services (e.g., Profile Cards, SharePoint). Any issues in these services could impact the transition.
- Roles impacted: IT Architects, Integration Specialists
- Communication channels: Effective communication about the changes is critical. If communication fails, it could lead to misunderstandings and operational disruptions.
- Roles impacted: Communication Managers, Project Managers

References:
- Microsoft Support: [Profile Cards in Microsoft 365](https://support.microsoft.com/office/profile-cards-in-microsoft-365-e80f931f-5fc4-4a59-ba6e-c1e35a85b501)
- Microsoft Tech Community: [Experience the new OneDrive](https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/experience-the-new-onedrive-fast-organized-and-personalized/ba-p/3804985)

Opportunities**

- Transition to Profile Cards
- Encourage users to familiarize themselves with Profile Cards as the primary alternative to Delve.
- Roles benefiting: All employees, particularly HR and team leads who rely on employee profiles for collaboration and team building.
- Reference: [Profile Cards in Microsoft 365](https://support.microsoft.com/office/profile-cards-in-microsoft-365-e80f931f-5fc4-4a59-ba6e-c1e35a85b501)

- Update Internal Documentation and Training
- Revise internal documentation to reflect the changes and provide training sessions on the new features and functionalities.
- Roles benefiting: IT administrators and training coordinators responsible for onboarding and continuous education.
- Reference: [Microsoft 365 Documentation](https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/experience-the-new-onedrive-fast-organized-and-personalized/ba-p/3804985)

- Utilize Org Explorer
- Promote the use of Org Explorer for organizational views and connections, which can enhance team collaboration and visibility.
- Roles benefiting: Managers and team leaders who need to understand team structures and relationships.
- Reference: [Org Explorer](https://support.microsoft.com/topic/org-explorer-40c65909-b12d-4ab9-8d6c-a1592789dc8e)

- Leverage "For You" Recommendations in OneDrive
- Encourage users to utilize the "For You" feature in OneDrive for personalized document recommendations, enhancing productivity.
- Roles benefiting: All employees, especially those who frequently access shared documents and resources.
- Reference: [OneDrive Recommendations](https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/feature-deep-dive-favorites-and-shortcuts-in-onedrive/ba-p/3960478)

- Monitor and Manage Licensing Costs
- Review current licensing agreements to identify any potential savings or adjustments needed due to the retirement of Delve.
- Roles benefiting: IT finance and procurement teams responsible for managing software licenses and budgets.
- Reference: [Microsoft Licensing Overview](https://www.microsoft.com/en-us/licensing/default)

Potentional Risks**

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