check before: 2026-03-01
Product:
Teams
Platform:
Mac, Online, Windows Desktop, World tenant
Status:
Launched
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
The Queues app will support viewing up to 45 days of historical data for call queues, auto attendants, and agents starting mid-February 2026, with general availability by mid-March 2026. The default 7-day range and report access remain unchanged. No action is required.
Details:
Updated January 23, 2026: We have updated the timeline. Thank you for your patience.
To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports.
This message is associated with Microsoft 365 Roadmap ID 547825.
[When this will happen]
Targeted Release: We will begin rolling out in mid-February 2026 and expect to complete by late February 2026.
General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2026-01-21
updated:
2026-01-24
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
The Queues app in Microsoft Teams is updating to allow users to view up to 45 days of historical data for call queues, auto attendants, and agents, expanding from the previous limit of seven days, which enables better tracking and analysis of call handling trends.
Direct effects for Operations**
Increased Data Volume
Without preparation, users may experience performance issues when accessing larger datasets, leading to slower report generation and potential timeouts.
- roles: Data Analysts, Support Staff
- references: https://learn.microsoft.com//microsoftteams/aa-cq-cqd-historical-reports, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=547825
User Training and Adaptation
Users may struggle to adapt to the new reporting capabilities without prior training, leading to confusion and inefficient use of the Queues app.
- roles: End Users, Team Leaders
- references: https://learn.microsoft.com//microsoftteams/aa-cq-cqd-historical-reports, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=547825
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-01-24 | MC Messages | To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports.
This message is associated with Microsoft 365 Roadmap ID 547825. [When this will happen] General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026. | Updated January 23, 2026: We have updated the timeline. Thank you for your patience.
To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports. This message is associated with Microsoft 365 Roadmap ID 547825. [When this will happen] Targeted Release: We will begin rolling out in mid-February 2026 and expect to complete by late February 2026. General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026. |
| 2026-01-24 | MC Title | Queues app historical reporting will support 45 days of data | (Updated) Queues app historical reporting will support 45 days of data |
| 2026-01-24 | MC Last Updated | 01/21/2026 01:35:11 | 2026-01-23T18:18:23Z |
| 2026-01-24 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2026-01-24 | MC Summary | The Queues app will support viewing up to 45 days of historical data for call queues, auto attendants, and agents starting early March 2026. The default 7-day range and report access remain unchanged. No action is required, but users can be informed of the expanded reporting range. | The Queues app will support viewing up to 45 days of historical data for call queues, auto attendants, and agents starting mid-February 2026, with general availability by mid-March 2026. The default 7-day range and report access remain unchanged. No action is required. |
Last updated 4 weeks ago ago
