check before: 2026-01-15
Product:
Copilot, Copilot Chat, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft Viva, Microsoft Viva Insights
Platform:
Online, Web, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft 365 Copilot Chat Adoption Metrics will roll out by January 2026 to tenants with at least one Copilot license, enabling default analytics in the Copilot Dashboard. It provides insights on usage trends, adoption by group, retention, app-level breakdowns, and filtering, with admin controls for access and exclusions.
Details:
[Introduction]
We are excited to announce the upcoming rollout of Microsoft 365 Copilot Chat Adoption Metrics in Microsoft Copilot Dashboard to tenants that have at least one Microsoft 365 Copilot license assigned. This feature has been previously released to tenants that have at least 50 assigned Viva Insights licenses, or 50 assigned Microsoft 365 Copilot licenses.
This feature empowers organizations with powerful insights into the adoption and usage of M365 Copilot Chat by users who are not licensed for M365 Copilot. Insights include usage trends, retention and usage intensity insights, app-level breakdowns, and filtering by organizational attributes.
Screenshot: Copilot chat adoption in Copilot Dashboard
This message is associated with Roadmap ID 501581.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out in mid-January 2026 and expect to complete by end of January 2026.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-12-04
updated:
2025-12-04
Public Preview Start Date
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MS How does it affect me
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summary for non-techies**
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Direct effects for Operations**
User Experience Impact
Users may experience confusion or frustration due to the sudden availability of new analytics features without prior training or communication, leading to potential misuse or underutilization of the Copilot Dashboard.
- roles: End Users, Support Staff
- references: https://learn.microsoft.com/viva/insights/advanced/admin/manage-settings-copilot-dashboard#manage-access-to-the-viva-insights-web-app-for-individual-users-and-groups, https://www.microsoft.com/microsoft-365/blog/2025/01/15/copilot-for-all-introducing-microsoft-365-copilot-chat/
Admin Control Impact
Administrators may face challenges in managing user access and understanding the new analytics features, leading to potential data misinterpretation and ineffective policy implementation.
- roles: Global Administrators, Viva Insights Administrators
- references: https://learn.microsoft.com/viva/feature-access-management, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=501581
Configutation Options**
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Data Protection**
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explanation for non-techies**
Microsoft is introducing a new feature called Microsoft 365 Copilot Chat Adoption Metrics, which will be available in the Microsoft Copilot Dashboard starting January 2026. This feature is designed for organizations that have at least one Microsoft 365 Copilot license. Think of it like getting a new tool in your toolbox that helps you understand how people in your organization are using Microsoft 365 Copilot Chat.
Imagine you own a coffee shop, and you want to know which drinks are popular and when customers are most likely to visit. You might track sales over time, see which drinks are ordered most, and notice if certain groups of customers prefer specific items. Similarly, the Copilot Dashboard will give you insights into how the Copilot Chat is being used in your organization.
You'll be able to see trends over time, like how many people are using it and how often they come back. You can also compare usage across different departments or job roles, much like comparing which coffee drinks are popular among different age groups. This can help you identify areas where Copilot Chat is being used effectively and where more encouragement might be needed.
The dashboard will also show you which applications or entry points are driving the use of Copilot Chat, similar to knowing whether customers are ordering more from the drive-thru or inside the café. Additionally, you can filter and drill down into the data to explore patterns, allowing you to tailor your support and change management strategies for better adoption.
Administrators will have controls to manage who can access these insights and exclude certain users from being included in the data, ensuring privacy and compliance. This is like deciding which staff members can see the sales data in your coffee shop.
Overall, this new feature aims to provide organizations with valuable insights into how Microsoft 365 Copilot Chat is being adopted and used, helping them make informed decisions to enhance productivity and engagement.
** AI generated content. This information must be reviewed before use.
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