MC1178508 – Microsoft Power Platform: Details on AI Builder capacity packs end of sale

Product:

Copilot, Microsoft 365 admin center, Power Apps, Power Apps in Microsoft 365, Power Automate, Power Automate in Microsoft 365, Power Platform

Platform:

Online, US Instances, World tenant

Status:

Change type:

Feature update, User impact, Admin impact

Links:

MC1163767

Details:

Summary:
Microsoft is ending AI Builder service credits add-ons sales on November 1, 2025, and removing seeded credits by November 1, 2026. Customers must transition to Copilot Credits for AI Builder features. Admins should review usage and inform stakeholders to prepare for this change.

Details:
[Introduction:]
Early October, Microsoft announced the transition from AI Builder service credits to Copilot Credits. Based on feedback we've received, we are making a modification to the use of seeded credits and are providing more details on the end of renewal of Capacity Add-ons.
[When this will happen:]
Rollout begins on November 1, 2025.
November 1, 2025: End of sale for AI Builder service credits add-ons
November 1, 2026: End of AI Builder service credits included in eligible SKUs (seeded credits) for all customers
November 1, 2026: End of life for AI Builder service credits add-ons (end of renewal and additional purchase for existing customers)

Change Category:
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Scope:
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Release Phase:

Created:
2025-10-24

updated:
2025-10-24

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

End of AI Builder service credits sales
Without preparation, users may lose access to AI Builder features, impacting workflows that rely on these capabilities.
   - roles: Admins, End Users
   - references: https://go.microsoft.com/fwlink/?linkid=2337019, https://techcommunity.microsoft.com/t5/power-apps-ideas/ai-builder-service-credits-end-of-sale/idi-p/123456 " target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/t5/power-apps-ideas/ai-builder-service-credits-end-of-sale/idi-p/123456

Transition to Copilot Credits
Failure to transition may lead to disruptions in service and inability to utilize AI features, affecting productivity.
   - roles: Admins, Developers
   - references: https://techcommunity.microsoft.com/t5/power-apps-ideas/ai-builder-service-credits-end-of-sale/idi-p/123456, https://learn.microsoft.com/en-us/power-platform/copilot-credits

Removal of seeded credits
Users may experience sudden unavailability of AI Builder features post-November 2026, leading to operational challenges.
   - roles: Admins, Business Analysts
   - references: https://go.microsoft.com/fwlink/?linkid=2337019, https://learn.microsoft.com/en-us/power-platform/copilot-credits

Licensing changes
Unprepared admins may struggle with compliance and user access issues, leading to confusion and potential service interruptions.
   - roles: Admins, Compliance Officers
   - references: https://techcommunity.microsoft.com/t5/power-apps-ideas/ai-builder-service-credits-end-of-sale/idi-p/123456, https://learn.microsoft.com/en-us/power-platform/copilot-credits

Communication of changes
Lack of communication may result in users being unaware of the changes, leading to frustration and decreased user satisfaction.
   - roles: Admins, Helpdesk Teams
   - references: https://go.microsoft.com/fwlink/?linkid=2337019, https://learn.microsoft.com/en-us/power-platform/copilot-credits

Configutation Options**

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Opportunities**

Transition to Copilot Credits
The transition to Copilot Credits allows for a more streamlined and predictable licensing model, reducing complexity in managing AI Builder credits. This shift can lead to improved budgeting and forecasting for IT resources, as organizations can better align their AI capabilities with actual usage.
   - next-steps: Review current AI Builder credit usage and prepare a transition plan to Copilot Credits. Communicate the changes to all relevant stakeholders and provide training for admins on managing the new credits.
   - roles: IT Administrators, Finance Managers, Project Managers
   - references: https://go.microsoft.com/fwlink/?linkid=2337019, https://learn.microsoft.com/en-us/power-platform/copilot-credits

Improved Resource Management
With the end of AI Builder service credits, organizations can leverage the opportunity to reassess and optimize their resource allocation for AI projects. By analyzing usage patterns, companies can identify underutilized resources and reallocate them to enhance productivity.
   - next-steps: Conduct an audit of current AI Builder usage to identify trends and inefficiencies. Use insights to inform decisions on resource reallocation and optimization strategies.
   - roles: IT Administrators, Operations Managers, Data Analysts
   - references: https://learn.microsoft.com/en-us/power-platform/admin/admin-overview, https://learn.microsoft.com/en-us/power-platform/admin/manage-licenses

Stakeholder Communication Strategy
The transition necessitates a clear communication strategy to inform all stakeholders about the changes. This opportunity can enhance user experience by ensuring that users are well-informed and prepared for the transition, reducing confusion and potential disruptions.
   - next-steps: Develop a communication plan outlining key messages, timelines, and training resources for stakeholders. Schedule regular updates and feedback sessions to address concerns and gather input.
   - roles: Project Managers, IT Administrators, Change Management Officers
   - references: https://www.prosci.com/resources/articles/change-management-communication, https://www.cio.com/article/353244/how-to-communicate-change-to-your-employees.html

Potentional Risks**

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IT Security**

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explanation for non-techies**

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