check before: 2025-11-01
Product:
Copilot, Microsoft 365 Copilot, Microsoft Viva, Microsoft Viva Insights, SharePoint
Platform:
Online, Web, World tenant
Status:
In development
Change type:
Admin impact, New feature, Updated message
Links:
Details:
Summary:
Microsoft Viva Copilot Analytics introduces a new Agent Dashboard for tracking agent adoption and Copilot credit usage, rolling out publicly in January 2026 and generally available by March 2026. It offers detailed metrics, retention trends, and top agent insights, enhancing the existing Copilot Dashboard Adoption tab.
Details:
Updated November 6, 2025: We have updated the timeline. Thank you for your patience.
[Introduction]
We're introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be:
Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit
Built by employees, your organization, Microsoft, or Microsoft partners
This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis.
[When this will happen:]
Public Preview (Worldwide): Begins rolling out in January 2026 (previously late November 2025), expected to complete by end of January 2026 (previously late November 2025).
General Availability (Worldwide): Begins rolling out in March 2026 (previously early February 2026), expected to complete by end of March 2026 (previously late February 2026).
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-10-07
updated:
2025-11-07
Public Preview Start Date
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Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Adoption Metrics
Without preparation, users may struggle to understand the new metrics and insights provided by the Agent Dashboard, leading to confusion and underutilization of the tool.
- roles: Adoption Specialists, Administrators
- references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction
Training and Documentation
Failure to update training materials and documentation may result in users not knowing how to effectively use the new dashboard, impacting overall user experience and satisfaction.
- roles: Leaders, Delegates
- references: https://learn.microsoft.com/viva/insights/advanced/setup-maint/manager-settings#minimum-group-size
Access Management
If access to the Agent Dashboard is not properly managed, unauthorized users may gain access to sensitive data, leading to potential data breaches or misuse of information.
- roles: Administrators, Leaders
- references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction
Retention Trends Analysis
Without prior analysis and understanding of retention trends, organizations may misinterpret data, leading to incorrect strategic decisions regarding agent usage and resource allocation.
- roles: Adoption Specialists, Analysts
- references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction
Compliance Review
Neglecting to review compliance considerations may expose the organization to legal risks if the new dashboard's data handling does not align with regulatory requirements.
- roles: Administrators, Compliance Officers
- references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction
Configutation Options**
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Opportunities**
Enhanced Data-Driven Decision Making
The new Agent Dashboard provides detailed metrics and insights into agent adoption trends and Copilot credit usage, allowing leaders and administrators to make informed decisions based on real-time data. This can lead to improved resource allocation and strategy adjustments based on user engagement levels.
- next-steps: Train leaders and adoption specialists on how to interpret and leverage the data from the Agent Dashboard for strategic planning. Schedule regular review meetings to assess the data and adjust strategies accordingly.
- roles: Leaders, Adoption Specialists, Administrators
- references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction
Improved User Experience through Tailored Insights
With the ability to analyze retention trends and user engagement metrics, organizations can tailor training and support resources to enhance user experience and ensure effective use of Copilot features. This can lead to increased satisfaction and productivity among users.
- next-steps: Develop a feedback loop where users can report their experiences and challenges. Use the insights from the Agent Dashboard to create targeted training sessions and resources that address specific user needs.
- roles: User Experience Designers, Training Coordinators, IT Support
- references: https://learn.microsoft.com/viva/insights/copilot-analytics-introduction
Streamlined IT Operations and Resource Management
The Agent Dashboard enables IT administrators to monitor Copilot credit usage and agent performance, facilitating better management of licenses and resources. This can help identify underutilized resources and optimize costs related to Microsoft 365 Copilot licenses.
- next-steps: Conduct a thorough analysis of Copilot credit usage across different teams. Identify opportunities to consolidate licenses or redistribute resources based on actual usage patterns, ensuring that the organization maximizes its investment in Microsoft 365 Copilot.
- roles: IT Administrators, Finance Officers, Resource Managers
- references: https://learn.microsoft.com/viva/insights/copilot-analytics-introduction
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-11-07 | MC Last Updated | 10/14/2025 01:55:16 | 2025-11-06T23:12:38Z |
| 2025-11-07 | MC Messages | Updated October 13, 2025: We have updated the message, so images show as intended. Thank you for your feedback.
[Introduction] We're introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be: Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit Built by employees, your organization, Microsoft, or Microsoft partners This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis. [When this will happen:] Public Preview (Worldwide): Begins rolling out in late November 2025, expected to complete by late November 2025. General Availability (Worldwide): Begins rolling out in early February 2026, expected to complete by late February 2026. | Updated November 6, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] We're introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be: Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit Built by employees, your organization, Microsoft, or Microsoft partners This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis. [When this will happen:] Public Preview (Worldwide): Begins rolling out in January 2026 (previously late November 2025), expected to complete by end of January 2026 (previously late November 2025). General Availability (Worldwide): Begins rolling out in March 2026 (previously early February 2026), expected to complete by end of March 2026 (previously late February 2026). |
| 2025-11-07 | MC End Time | 04/01/2026 09:00:00 | 2026-04-30T09:00:00Z |
| 2025-11-07 | MC Summary | Microsoft Viva Copilot Analytics introduces a new Agent Dashboard for detailed insights on agent adoption and Copilot credit usage. Rolling out from November 2025 (preview) to February 2026 (general availability), it targets organizations with 50+ Copilot licenses, enhancing adoption tracking and management within Viva Insights. | Microsoft Viva Copilot Analytics introduces a new Agent Dashboard for tracking agent adoption and Copilot credit usage, rolling out publicly in January 2026 and generally available by March 2026. It offers detailed metrics, retention trends, and top agent insights, enhancing the existing Copilot Dashboard Adoption tab. |
| 2025-10-14 | MC Messages | [Introduction]
We're introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be: Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit Built by employees, your organization, Microsoft, or Microsoft partners This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis. [When this will happen:] Public Preview (Worldwide): Begins rolling out in late November 2025, expected to complete by late November 2025. General Availability (Worldwide): Begins rolling out in early February 2026, expected to complete by late February 2026. | Updated October 13, 2025: We have updated the message, so images show as intended. Thank you for your feedback.
[Introduction] We're introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be: Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit Built by employees, your organization, Microsoft, or Microsoft partners This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis. [When this will happen:] Public Preview (Worldwide): Begins rolling out in late November 2025, expected to complete by late November 2025. General Availability (Worldwide): Begins rolling out in early February 2026, expected to complete by late February 2026. |
| 2025-10-14 | MC Title | Microsoft Viva Copilot Analytics launches new agent dashboard | (Updated) Microsoft Viva Copilot Analytics launches new agent dashboard |
| 2025-10-14 | MC Last Updated | 10/07/2025 01:01:45 | 2025-10-14T01:55:16Z |
| 2025-10-14 | MC MessageTagNames | New feature, Admin impact | Updated message, New feature, Admin impact |
Last updated 2 weeks ago ago
