MC1166852 – (Updated) Microsoft Viva Copilot Analytics launches new agent dashboard

Product:

Copilot, Microsoft 365 Copilot, Microsoft Viva, Microsoft Viva Insights, SharePoint

Platform:

Online, Web, World tenant

Status:

In development

Change type:

Admin impact, New feature, Updated message

Links:

506749

Details:

Summary:
Microsoft Viva Copilot Analytics introduces a new Agent Dashboard for tracking agent adoption and Copilot credit usage, rolling out from February to March 2026. It offers detailed metrics, retention trends, and top agent insights, accessible via Viva Insights for organizations with 50+ Copilot licenses.

Details:
Updated January 15, 2026: We have updated the timeline. Thank you for your patience.
[Introduction]
We're introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into key agent adoption trends and associated Copilot credit usage. It supports insights into agents used within Microsoft 365 Copilot, which may be:
Built using Microsoft Copilot Studio, SharePoint, or the Microsoft 365 Agents Toolkit
Built by employees, your organization, Microsoft, or Microsoft partners
This release also enhances the Adoption tab of the Copilot Dashboard, allowing users to view agent insights directly and access the Agent Dashboard for deeper analysis.
[When this will happen:]
Public Preview (Worldwide): Begins rolling out in early February 2026 (previously January), expected to complete by mid-February 2026 (previously end of January).
General Availability (Worldwide): Begins rolling out in March 2026 (previously early February 2026), expected to complete by end of March 2026 (previously late February 2026).

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-10-07

updated:
2026-01-16

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Adoption Metrics Visibility
Without preparation, users may struggle to understand the new metrics and insights provided by the Agent Dashboard, leading to confusion and misinterpretation of data.
   - roles: Adoption Specialists, Leaders
   - references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction

Training and Documentation Gaps
If training materials are not updated prior to the rollout, users may not know how to effectively utilize the new dashboard features, resulting in underutilization of the tool.
   - roles: Administrators, Adoption Specialists
   - references: https://learn.microsoft.com/viva/insights/advanced/setup-maint/manager-settings#minimum-group-size

Access Management Issues
Failure to manage access controls before the launch may lead to unauthorized users accessing sensitive data, causing potential security risks.
   - roles: Administrators, Leaders
   - references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction

Increased Support Requests
Without prior communication and training, users may flood support channels with questions about the new dashboard, overwhelming IT support teams.
   - roles: IT Support, Administrators
   - references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction

Change Resistance
Users may resist adopting the new dashboard if they are not adequately prepared for the changes, leading to decreased engagement with the Copilot features.
   - roles: Leaders, Adoption Specialists
   - references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction

Configutation Options**

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Opportunities**

Enhanced User Engagement Insights
The new Agent Dashboard provides detailed metrics on agent usage, including active user counts and retention trends. This data can help teams identify which agents are most effective and which may need improvement, enhancing user engagement and productivity.
   - next-steps: Train leaders and adoption specialists on how to interpret the metrics provided by the Agent Dashboard. Schedule regular reviews of the data to inform decisions on agent development and user training.
   - roles: Leaders, Adoption Specialists, Administrators
   - references: https://learn.microsoft.com/en-us/viva/insights/copilot-analytics-introduction

Optimized Resource Allocation
With insights into Copilot credit usage and agent responses, organizations can better allocate resources towards the most utilized agents, potentially reducing unnecessary spending on underused agents or credits.
   - next-steps: Conduct an audit of current agent usage and Copilot credit allocation based on the dashboard insights. Adjust resource allocation accordingly to focus on high-impact areas.
   - roles: IT Administrators, Finance Managers, Operations Managers
   - references: https://learn.microsoft.com/viva/insights/copilot-analytics-introduction

Improved Training and Documentation
The ability to see how users are leveraging agents and Copilot credits allows for targeted training initiatives. This can enhance user experience by ensuring users are well-informed about effective usage of agents.
   - next-steps: Develop a training program based on the insights gathered from the Agent Dashboard. Update existing documentation to reflect best practices and tips for maximizing agent effectiveness.
   - roles: Training Coordinators, HR Managers, IT Support Staff
   - references: https://learn.microsoft.com/viva/insights/copilot-analytics-introduction

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

Microsoft Viva is introducing a new feature called the Agent Dashboard, which is part of Copilot Analytics. Imagine this dashboard as a new tool on your car's dashboard that helps you track how well your car is performing. Instead of monitoring speed or fuel levels, this dashboard helps organizations track how well their agents are adopting and using Microsoft 365 Copilot tools.

The Agent Dashboard will be available to organizations that have at least 50 Microsoft 365 Copilot licenses. It will provide insights into key metrics such as the number of active agents, how many users are actively engaging with these agents, and how many responses the agents are generating. Think of it like a fitness tracker for your organization's use of Copilot tools, showing how often and effectively they're being used.

Additionally, the dashboard will help you understand how many Copilot credits are being used and the percentage of users who are engaging with agents. It's similar to a phone bill that shows how many minutes or data you've used, helping you manage your resources effectively.

The dashboard will also highlight trends over time, like monthly and weekly user retention, and compare these trends across different groups within your organization. This is akin to a report card that shows how well different classes are performing, allowing you to identify which areas might need more attention or support.

For those who want to dive deeper, the dashboard offers insights into the top-performing agents based on active user count, agent responses, and Copilot credits consumed. This is like having a leaderboard that shows which agents are the most effective, helping you recognize and replicate successful strategies.

Organizations can manage access to this dashboard using specific controls, ensuring that only the right people have access to this valuable information. This is similar to setting parental controls on a device, allowing you to decide who can see and interact with certain features.

Overall, the Agent Dashboard is designed to give leaders, delegates, and analysts a clear view of how their organization is adopting and utilizing Copilot tools, helping them make informed decisions and optimize their use of technology.