check before: 2025-09-30
Product:
Copilot, Copilot Chat, Entra, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft Viva, Microsoft Viva Insights
Platform:
Online, Web, World tenant
Status:
Launched
Change type:
Admin impact, New feature, Updated message, User impact
Details:
Summary:
Microsoft is adding M365 Copilot Chat adoption metrics to the Microsoft Copilot dashboard in Viva Insights, showing usage trends and engagement for unlicensed users. Rolling out from October to December 2025, the feature is on by default, with admin controls to disable or exclude users.
Details:
Updated October 1, 2025: We have updated the timeline. Thank you for your patience.
Introduction
We're introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes-helping organizations better understand adoption patterns and tailor support strategies.
This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan).
This message is associated with Microsoft 365 Roadmap ID 499899.
When this will happen
Public Preview: We will begin rolling out at the end of October 2025 and expect to complete by end of November 2025.
General availability (Worldwide): We will begin rolling out at the end of November 2025 and expect to complete by end of December 2025.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-08-28
updated:
2025-10-01
Public Preview Start Date
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Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Data Privacy Concerns
The introduction of new metrics and visualizations may raise concerns regarding user data privacy, especially for unlicensed users whose data is aggregated and displayed. This could lead to mistrust among users regarding how their data is being used and reported.
- roles: Data Protection Officer, IT Administrator
- references: https://learn.microsoft.com/copilot/microsoft-365/microsoft-365-copilot-overview, https://learn.microsoft.com/viva/insights/advanced/admin/manage-settings-copilot-dashboard#create-an-exclusion-list-for-the-dashboard-hide-users-from-aggregates
Increased Administrative Workload
The need to review and potentially adjust existing exclusions and assess the impact of new metrics may increase the workload for administrators, leading to potential delays in other IT operations.
- roles: Global Administrator, Viva Insights Administrator
- references: https://learn.microsoft.com/viva/feature-access-management, https://www.microsoft.com/microsoft-365/blog/2025/01/15/copilot-for-all-introducing-microsoft-365-copilot-chat/
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-10-01 | MC Last Updated | 09/25/2025 16:34:13 | 2025-10-01T15:27:12Z |
| 2025-10-01 | MC Messages | Updated September 25, 2025: After further review, we will announce a revised GA date after we have had an opportunity to collect feedback from the public preview. Thank you for your patience.
Introduction We're introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes-helping organizations better understand adoption patterns and tailor support strategies. This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan). This message is associated with Microsoft 365 Roadmap ID 499899. When this will happen Public Preview: We will begin rolling out at the end of October 2025 and expect to complete by end of November 2025. General availability (Worldwide): We will announce a revised GA date after we have had an opportunity to collect feedback from the public preview. Thank you for your patience. | Updated October 1, 2025: We have updated the timeline. Thank you for your patience.
Introduction We're introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes-helping organizations better understand adoption patterns and tailor support strategies. This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan). This message is associated with Microsoft 365 Roadmap ID 499899. When this will happen Public Preview: We will begin rolling out at the end of October 2025 and expect to complete by end of November 2025. General availability (Worldwide): We will begin rolling out at the end of November 2025 and expect to complete by end of December 2025. |
| 2025-10-01 | MC End Time | 03/24/2026 09:00:00 | 2026-02-02T09:00:00Z |
| 2025-10-01 | MC Summary | Microsoft is introducing M365 Copilot Chat adoption metrics in the Viva Insights Copilot dashboard, providing detailed usage insights for unlicensed users. Public preview starts late October 2025; GA date is pending feedback. Admins can control or exclude users via VFAM or PowerShell. No action needed to enable. | Microsoft is adding M365 Copilot Chat adoption metrics to the Microsoft Copilot dashboard in Viva Insights, showing usage trends and engagement for unlicensed users. Rolling out from October to December 2025, the feature is on by default, with admin controls to disable or exclude users. |
| 2025-09-25 | MC Messages | Updated September 24, 2025: After further review, we will announce a revised GA date after we have had an opportunity to collect feedback from the public preview. Thank you for your patience.
Introduction We're introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes-helping organizations better understand adoption patterns and tailor support strategies. This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan). This message is associated with Microsoft 365 Roadmap ID 499899. When this will happen Public Preview: We will begin rolling out at the end of October 2025 and expect to complete by end of November 2025. General availability (Worldwide): After further review, this has been delayed to a later date. We apologize for any inconvenience. | Updated September 25, 2025: After further review, we will announce a revised GA date after we have had an opportunity to collect feedback from the public preview. Thank you for your patience.
Introduction We're introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes-helping organizations better understand adoption patterns and tailor support strategies. This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan). This message is associated with Microsoft 365 Roadmap ID 499899. When this will happen Public Preview: We will begin rolling out at the end of October 2025 and expect to complete by end of November 2025. General availability (Worldwide): We will announce a revised GA date after we have had an opportunity to collect feedback from the public preview. Thank you for your patience. |
| 2025-09-25 | MC Last Updated | 09/24/2025 18:56:54 | 2025-09-25T16:34:13Z |
| 2025-09-25 | MC Summary | Microsoft is introducing M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard, providing insights on unlicensed user engagement. Public preview starts late October 2025; general availability is delayed. Admins can control or exclude users via Viva Feature Access Management. The feature is on by default for eligible tenants. | Microsoft is introducing M365 Copilot Chat adoption metrics in the Viva Insights Copilot dashboard, providing detailed usage insights for unlicensed users. Public preview starts late October 2025; GA date is pending feedback. Admins can control or exclude users via VFAM or PowerShell. No action needed to enable. |
| 2025-09-24 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2025-09-24 | MC Summary | Microsoft is adding M365 Copilot Chat adoption metrics to the Microsoft Copilot dashboard in Viva Insights, showing usage trends and engagement of unlicensed users. Available from late September 2025, it includes admin controls for disabling the feature or excluding users, enhancing reporting and compliance capabilities. | Microsoft is introducing M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard, providing insights on unlicensed user engagement. Public preview starts late October 2025; general availability is delayed. Admins can control or exclude users via Viva Feature Access Management. The feature is on by default for eligible tenants. |
| 2025-09-24 | MC Last Updated | 08/27/2025 23:44:22 | 2025-09-24T18:56:54Z |
| 2025-09-24 | MC Messages | Introduction
We're introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes-helping organizations better understand adoption patterns and tailor support strategies. This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan). This message is associated with Microsoft 365 Roadmap ID 499899. When this will happen General availability (Worldwide): We will begin rolling out at the end of September 2025 and expect to complete by mid-October 2025. | Updated September 24, 2025: After further review, we will announce a revised GA date after we have had an opportunity to collect feedback from the public preview. Thank you for your patience.
Introduction We're introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes-helping organizations better understand adoption patterns and tailor support strategies. This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan). This message is associated with Microsoft 365 Roadmap ID 499899. When this will happen Public Preview: We will begin rolling out at the end of October 2025 and expect to complete by end of November 2025. General availability (Worldwide): After further review, this has been delayed to a later date. We apologize for any inconvenience. |
| 2025-09-24 | MC Title | Microsoft Copilot dashboard (in Viva Insights): Adoption metrics for Microsoft 365 Copilot Chat | (Updated) Microsoft Copilot dashboard (in Viva Insights): Adoption metrics for Microsoft 365 Copilot Chat |
| 2025-09-24 | MC End Time | 11/11/2025 09:00:00 | 2026-03-24T09:00:00Z |
Last updated 2 days ago ago
