check before: 2025-03-31
Product:
Copilot, Copilot Chat, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Microsoft 365 for the web, Outlook, Windows
Platform:
Online, Web, Windows Desktop, World tenant
Status:
Launched
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
Agents in Microsoft 365 Copilot Chat in Outlook are delayed. Targeted Release is now planned for late May 2025, and General Availability for early June 2025. Agents will appear in the right-side panel of Outlook, allowing customization. Admins can manage these agents in the Microsoft 365 admin center.
Details:
Updated July 18, 2025: We have updated the timeline. Thank you for your patience.
Updated April 29, 2025: We are making additional fixes which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in May, and to Worldwide in June.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows.
This change is associated with Microsoft 365 Roadmap ID: 481558
[When this will happen:]
Targeted Release: We will begin rolling out late May 2025 (previously late April) and expect to complete by early June 2025 (previously early May).
General Availability (Worldwide): We will begin rolling out early June 2025 (previously early May) and expect to complete by late July 2025 (previously early July).
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability, Targeted Release
Created:
2025-03-01
updated:
2025-07-19
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
linked item details
XXXXXXX ... free basic plan only
summary for non-techies**
XXXXXXX ... free basic plan only
Direct effects for Operations**
Delay in Feature Availability
The delayed rollout of Copilot agents may lead to frustration among users who were expecting new functionalities to enhance their productivity in Outlook.
- roles: End Users, IT Support
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Increased Support Queries
With the delay in the rollout, IT support may experience an increase in queries from users seeking updates or assistance regarding the new features.
- roles: IT Support, Help Desk Staff
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
User Experience Disruption
Users may face disruptions in their workflow as they anticipate the new features, leading to potential dissatisfaction with the current capabilities of Outlook.
- roles: End Users, Product Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Admin Management Challenges
Admins may struggle with managing user expectations and the deployment of agents, leading to confusion about the availability of features.
- roles: Admins, IT Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Potential Security Concerns
Delays in the rollout may lead to concerns about the security and compliance of the new features, especially if users attempt to use unapproved workarounds.
- roles: Security Officers, Compliance Officers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Configutation Options**
XXXXXXX ... paid membership only
Opportunities**
Enhanced User Customization
The introduction of agents in Microsoft 365 Copilot Chat in Outlook allows users to customize their Copilot experience, which can lead to increased productivity and satisfaction as users tailor the interface to their needs.
- next-steps: Conduct user feedback sessions to identify desired customization features and develop training materials to help users maximize the use of agents.
- roles: End Users, Product Managers, UX Designers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Streamlined Admin Management
Admins can manage agents directly from the Microsoft 365 admin center, which can simplify the administrative workload and improve oversight of deployed agents, ensuring compliance and security.
- next-steps: Develop guidelines and best practices for admins on managing agents, including how to enable or disable Copilot extensibility and control access within the organization.
- roles: IT Administrators, Compliance Officers, Security Managers
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Improved Collaboration Features
With agents available in Outlook, users can access collaborative tools more efficiently, potentially enhancing teamwork and communication across departments by integrating various functionalities into one platform.
- next-steps: Identify key collaborative tools that can be integrated as agents and create a pilot program to test their effectiveness within teams before full deployment.
- roles: Team Leaders, Project Managers, Collaboration Specialists
- references: https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=481558
Potentional Risks**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
change history
| Date | Property | old | new |
| 2025-07-19 | MC Last Updated | 04/29/2025 15:40:04 | 2025-07-18T16:54:28Z |
| 2025-07-19 | MC Messages | Updated April 29, 2025: We are making additional fixes which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in May, and to Worldwide in June.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late May 2025 (previously late April) and expect to complete by early June 2025 (previously early May). General Availability (Worldwide): We will begin rolling out early June 2025 (previously early May) and expect to complete by early July 2025 (previously early June). | Updated July 18, 2025: We have updated the timeline. Thank you for your patience.
Updated April 29, 2025: We are making additional fixes which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in May, and to Worldwide in June. Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late May 2025 (previously late April) and expect to complete by early June 2025 (previously early May). General Availability (Worldwide): We will begin rolling out early June 2025 (previously early May) and expect to complete by late July 2025 (previously early July). |
| 2025-07-19 | MC End Time | 08/18/2025 09:00:00 | 2025-09-08T09:00:00Z |
| 2025-04-30 | MC Last Updated | 03/28/2025 16:43:18 | 2025-04-29T15:40:04Z |
| 2025-04-30 | MC Messages | Updated March 28, 2025: During validation, we found some issues which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in April, and to WW in May.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late April 2025 (previously late March) and expect to complete by early May 2025 (previously early April) General Availability (Worldwide): We will begin rolling out early May 2025 (previously early April) and expect to complete by early June 2025 (previously early May). | Updated April 29, 2025: We are making additional fixes which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in May, and to Worldwide in June.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late May 2025 (previously late April) and expect to complete by early June 2025 (previously early May). General Availability (Worldwide): We will begin rolling out early June 2025 (previously early May) and expect to complete by early July 2025 (previously early June). |
| 2025-04-30 | MC End Time | 06/30/2025 09:00:00 | 2025-08-18T09:00:00Z |
| 2025-04-30 | MC Summary | Agents in Microsoft 365 Copilot Chat in Outlook will be delayed. Targeted Release is now planned for late April 2025, with general availability in early May 2025. These agents will enhance customization and be managed via the Microsoft 365 admin center. More details can be found [here](https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide). | Agents in Microsoft 365 Copilot Chat in Outlook are delayed. Targeted Release is now planned for late May 2025, and General Availability for early June 2025. Agents will appear in the right-side panel of Outlook, allowing customization. Admins can manage these agents in the Microsoft 365 admin center. |
| 2025-03-29 | MC Messages | Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows.
This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] General Availability (Worldwide): We will begin rolling out late March 2025 and expect to complete by early April 2025. | Updated March 28, 2025: During validation, we found some issues which will delay this release. Our updated plan is to make this feature available to Targeted Release customers in Outlook for the Web and the new Outlook for Windows in April, and to WW in May.
Copilot Agents are coming soon to both the Web and Work tabs of Microsoft 365 Copilot Chat in Outlook for the Web and the new Outlook for Windows. This change is associated with Microsoft 365 Roadmap ID: 481558 [When this will happen:] Targeted Release: We will begin rolling out late April 2025 (previously late March) and expect to complete by early May 2025 (previously early April) General Availability (Worldwide): We will begin rolling out early May 2025 (previously early April) and expect to complete by early June 2025 (previously early May). |
| 2025-03-29 | MC Title | Agents in Microsoft 365 Copilot Chat in Outlook | (Updated) Agents in Microsoft 365 Copilot Chat in Outlook |
| 2025-03-29 | MC Last Updated | 02/28/2025 23:19:07 | 2025-03-28T16:43:18Z |
| 2025-03-29 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2025-03-29 | MC Summary | Agents for Microsoft 365 Copilot Chat in Outlook will be available on the Web and Work tabs starting late March 2025. Admins can manage these agents in the Microsoft 365 admin center. Users can customize their Copilot experience with these agents, which will appear in the right-side panel of Outlook. | Agents in Microsoft 365 Copilot Chat in Outlook will be delayed. Targeted Release is now planned for late April 2025, with general availability in early May 2025. These agents will enhance customization and be managed via the Microsoft 365 admin center. More details can be found [here](https://learn.microsoft.com/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide). |
Last updated 2 days ago ago
