MC1015893 – The way to control EWS usage in Exchange Online is changing (archived)

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*For this entry exists the more relevant or more recent entry (MC1266896)

check before: 2025-04-01

Product:

Exchange

Platform:

Online, World tenant

Status:

Change type:

Feature update, Admin impact

Links:

(MC1266896)

Details:

Summary:
The behavior of the EWSEnabled switch in Exchange Online is changing. Starting April 1, 2025, EWS will only be allowed if both the organization-level and user-level EWSEnabled flags are true. This change aims to improve policy enforcement consistency. Check the blog for more details: [The way to control EWS usage in Exchange Online is changing](https://aka.ms/EWSEnabledChange).

Details:
We are making a change to the behavior of the EWSEnabled tenant-wide switch in Exchange Online.
[When this will happen:]
This change will rollout worldwide, starting April 1, 2025

Change Category:
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Scope:
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Release Phase:

Created:
2025-02-25

updated:
2025-02-25

Task Type

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Docu to Check

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MS How does it affect me

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

EWS Access Restriction
Users may lose access to EWS if their user-level flag is not set to true, leading to disruptions in their workflows that rely on EWS functionality.
   - roles: Exchange Administrators, End Users
   - references: https://aka.ms/EWSEnabledChange

Policy Enforcement Challenges
Inconsistent policy enforcement may occur if administrators do not update user-level settings, leading to confusion and potential security risks.
   - roles: IT Security Officers, Exchange Administrators
   - references: https://aka.ms/EWSEnabledChange

User Experience Degradation
End users may experience a sudden inability to use applications that depend on EWS, resulting in frustration and decreased productivity.
   - roles: End Users, Support Staff
   - references: https://aka.ms/EWSEnabledChange

Increased Support Requests
The change may lead to an increase in support requests from users who are unaware of the new EWS access requirements, straining IT support resources.
   - roles: Support Staff, IT Helpdesk
   - references: https://aka.ms/EWSEnabledChange

Training and Communication Needs
There will be a need for additional training and communication to ensure users and administrators understand the new EWS access rules, which may not be adequately addressed without preparation.
   - roles: Training Coordinators, Exchange Administrators
   - references: https://aka.ms/EWSEnabledChange

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 2 weeks ago ago

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