MC1187780 – New experiences for Copilot management in Microsoft 365 admin center

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 suite, Purview Communication Compliance

Platform:

Online, World tenant

Status:

Change type:

New feature, Admin impact

Links:

Details:

Summary:
The Microsoft 365 Admin Center will feature a redesigned Copilot landing page with success metrics, actionable insights, a Security pivot for Purview, and a Usage pivot. Rollout starts mid-November 2025 for targeted release and late January 2026 for general availability, requiring no extra setup.

Details:
[Introduction]
The newly refreshed landing page for Copilot in the MAC (Microsoft 365 Admin Center) allows you to get an at-a-glance view of the Copilot journey across Chat, Agents, and M365 Copilot. We have added Success metrics for each pillar and new metrics like Chat active users, Assisted hours for licensed users, and Satisfaction rate. Each pillar also has multi-signal actionable, personalized insights to unblock and accelerate adoption leveraging data from configuration, readiness, security, usage, adoption, and engagement. We are also introducing a Security pivot where you can see insights into Purview capabilities and actions needed. And we are centralizing usage reports related to Copilot under the new Usage pivot.
[When this will happen:]
Targeted Release: Rollout will begin mid-November 2025; expected to complete by early December 2025.
General Availability: Rollout will begin late January 2026; expected to complete by late February 2026.

Change Category:
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Scope:
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Release Phase:

Created:
2025-11-19

updated:
2025-11-19

Task Type

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Docu to Check

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MS How does it affect me

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Interface Changes
The redesigned Copilot landing page may confuse users who are accustomed to the previous layout, leading to potential inefficiencies in navigation and usage.
   - roles: Microsoft 365 Admins, End Users
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Data Interpretation
New success metrics and actionable insights may overwhelm users, causing misinterpretation of data and ineffective decision-making.
   - roles: Microsoft 365 Admins, Data Analysts
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Security Awareness
Introduction of a new Security pivot may lead to oversight in existing security practices if users do not familiarize themselves with the new insights and actions required.
   - roles: Microsoft 365 Admins, Security Officers
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Adoption Challenges
Without preparation, users may struggle to adopt the new features effectively, leading to decreased productivity and user satisfaction.
   - roles: Microsoft 365 Admins, End Users
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Reporting Issues
Centralized usage reports may not align with existing reporting practices, causing confusion and potential reporting errors.
   - roles: Microsoft 365 Admins, Business Analysts
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Configutation Options**

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Opportunities**

Enhanced User Engagement Metrics
The new Copilot landing page provides detailed success metrics such as Chat active users and Satisfaction rates, which can help identify user engagement trends and areas needing improvement. This data can guide targeted training and support initiatives to enhance user experience and productivity.
   - next-steps: Analyze the metrics provided on the new landing page regularly to identify patterns and develop targeted user training sessions based on the insights gained.
   - roles: IT Administrators, Training Coordinators, User Experience Designers
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Centralized Security Insights
The introduction of a Security pivot in the Copilot admin center allows admins to monitor Purview capabilities and necessary actions, improving the organization's security posture. This centralization simplifies compliance and risk management processes.
   - next-steps: Implement a routine review of the Security pivot insights to ensure compliance with security policies and take necessary actions based on the recommendations provided.
   - roles: Security Officers, Compliance Managers, IT Administrators
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Actionable Insights for Configuration Readiness
The multi-signal actionable insights feature allows admins to identify configuration issues and readiness gaps quickly. By addressing these areas, organizations can accelerate the adoption of Copilot and enhance overall IT service delivery.
   - next-steps: Develop a checklist based on the actionable insights provided to ensure all configurations are optimized for Copilot usage, and schedule regular follow-ups to track progress.
   - roles: IT Administrators, Operations Managers, Project Managers
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/new-experiences-for-copilot-management-in-microsoft-365-admin/ba-p/123456

Potentional Risks**

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IT Security**

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explanation for non-techies**

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