check before: 2025-09-01
Product:
Copilot, Copilot Chat, Microsoft 365 admin center, Microsoft 365 Copilot, Power Platform, SharePoint
Platform:
Online, Web, World tenant
Status:
Launched
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft 365 admin center will introduce prepaid Capacity Packs for Copilot Chat, offering 25,000 messages/month to manage costs before pay-as-you-go charges. Rollout starts late September 2025. Features include usage monitoring, departmental allocation, automatic PAYG fallback, and no required admin action before rollout.
Details:
Updated October 7, 2025: We have updated the timeline to show as intended as well as added additional details. Thank you for your patience.
Introduction
To help organizations manage metered consumption costs for Microsoft 365 Copilot Chat, we're introducing support for prepaid Capacity Packs in the Microsoft 365 admin center (MAC). This feature enables global administrators to use prepaid message bundles before incurring pay-as-you-go (PAYG) charges.
This update applies specifically to Copilot Chat environments provisioned via the Power Platform admin center (PPAC), including declarative or custom Copilot agents built using Microsoft Copilot Studio.
Each Capacity Pack includes 25,000 Copilot messages per month, which can be allocated to Copilot Chat environments via PPAC. Once enabled, MAC will prioritize usage from these prepaid packs and automatically switch to PAYG when capacity is exhausted.
Admins can monitor usage in PPAC, including:
Total messages consumed
Remaining prepaid capacity
Message allocation per environment
This update is associated with Microsoft 365 Roadmap ID 496139.
When this will happen
Targeted Release: We will begin rolling out in late September 2025 and expect to complete by late September 2025.
General Availability (Worldwide): We will begin rolling out in late September 2025 and expect to complete by early October 2025.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-09-19
updated:
2025-10-07
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Cost Management Issues
Without preparation, organizations may face unexpected costs due to the transition from prepaid capacity to pay-as-you-go charges if usage exceeds the prepaid limit.
- roles: Finance Manager, IT Administrator
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=496139
User Experience Disruption
If the prepaid capacity is exhausted without monitoring, users may experience service interruptions or degraded performance when the system switches to pay-as-you-go mode.
- roles: End User, Support Technician
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=496139
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-10-07 | MC Messages | Introduction
To help organizations manage metered consumption costs for Microsoft 365 Copilot Chat, we're introducing support for prepaid Capacity Packs in the Microsoft 365 admin center (MAC). This feature enables global administrators to use prepaid message bundles before incurring pay-as-you-go (PAYG) charges. This update applies specifically to Copilot Chat environments provisioned via the Power Platform admin center (PPAC), including departmental or custom Copilot agents built using Microsoft Copilot Studio. Each Capacity Pack includes 25,000 Copilot messages per month, which can be allocated to Copilot Chat environments via PPAC. Once enabled, MAC will prioritize usage from these prepaid packs and automatically switch to PAYG when capacity is exhausted. Admins can monitor usage in PPAC, including: Total messages consumed Remaining prepaid capacity Message allocation per environment This update is associated with Microsoft 365 Roadmap ID 496139. When this will happen Targeted Release: We will begin rolling out in late September 2025 and expect to complete by late September 2025. General Availability (Worldwide): We will begin rolling out in late September 2025 and expect to complete by early October 2026. | Updated October 7, 2025: We have updated the timeline to show as intended as well as added additional details. Thank you for your patience.
Introduction To help organizations manage metered consumption costs for Microsoft 365 Copilot Chat, we're introducing support for prepaid Capacity Packs in the Microsoft 365 admin center (MAC). This feature enables global administrators to use prepaid message bundles before incurring pay-as-you-go (PAYG) charges. This update applies specifically to Copilot Chat environments provisioned via the Power Platform admin center (PPAC), including declarative or custom Copilot agents built using Microsoft Copilot Studio. Each Capacity Pack includes 25,000 Copilot messages per month, which can be allocated to Copilot Chat environments via PPAC. Once enabled, MAC will prioritize usage from these prepaid packs and automatically switch to PAYG when capacity is exhausted. Admins can monitor usage in PPAC, including: Total messages consumed Remaining prepaid capacity Message allocation per environment This update is associated with Microsoft 365 Roadmap ID 496139. When this will happen Targeted Release: We will begin rolling out in late September 2025 and expect to complete by late September 2025. General Availability (Worldwide): We will begin rolling out in late September 2025 and expect to complete by early October 2025. |
| 2025-10-07 | MC Title | Microsoft 365 admin center: Prepurchase capacity packs for Microsoft 365 Copilot Chat | (Updated) Microsoft 365 admin center: Prepurchase capacity packs for Microsoft 365 Copilot Chat |
| 2025-10-07 | MC How Affect | This feature helps organizations manage Copilot Chat costs by allowing the use of prepaid message bundles before PAYG charges apply. It supports:
Improved budget control through prepaid capacity Departmental usage isolation via environment-level allocation Simplified billing setup in MAC Automated provisioning for Copilot Chat environments Enhanced cost visibility and governance through detailed usage reporting in PPAC The feature also supports unlicensed users and includes automatic fallback to PAYG when prepaid capacity is exhausted, ensuring uninterrupted service. Existing pay-as-you-go billing methods will remain available and unchanged. Capacity Packs offer an additional prepaid option and do not replace current billing models. The feature is on by default and requires no manual configuration to begin using. What you can do to prepare No admin action is required before rollout. Compliance considerations No compliance considerations identified, review as appropriate for your organization. | This feature helps organizations manage Copilot Chat costs by allowing the use of prepaid message bundles before PAYG charges apply. It supports:
Improved budget control through prepaid capacity Simplified billing setup in MAC Automated provisioning for Copilot Chat environments Enhanced cost visibility and governance through detailed usage reporting in PPAC The feature also supports unlicensed users and includes automatic fallback to PAYG when prepaid capacity is exhausted, ensuring uninterrupted service. Existing pay-as-you-go billing methods will remain available and unchanged. Capacity Packs offer an additional prepaid option and do not replace current billing models. The feature is on by default and requires no manual configuration to begin using. What you can do to prepare No admin action is required before rollout. Compliance considerations No compliance considerations identified, review as appropriate for your organization. |
| 2025-10-07 | MC Last Updated | 09/19/2025 01:53:45 | 2025-10-08T00:15:06Z |
| 2025-10-07 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
Last updated 1 month ago ago
