503955 – Microsoft Copilot (Microsoft 365): Updates to Memory and Personalization in Microsoft 365 Copilot

Product:

Copilot, Microsoft 365 Copilot

Platform:

Android, iOS, Mac, Web, Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

Copilot now uses chat history to provide more relevant, contextual responses. Updated settings make it easier to view and manage what Copilot remembers and your personalization preferences.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-09-24

updated:
2025-11-17

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Increased User Confusion
Users may be confused by the new memory and personalization features, leading to misunderstandings about how their data is used and stored.
   - roles: End Users, Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/introducing-memory-and-personalization-in-microsoft-365-copilot/

Data Privacy Concerns
The use of chat history for personalization may raise privacy concerns among users, potentially leading to reluctance in using the tool.
   - roles: End Users, Compliance Officers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/introducing-memory-and-personalization-in-microsoft-365-copilot/

Increased Support Tickets
Changes in functionality may lead to an increase in support tickets as users encounter issues or have questions about the new features.
   - roles: Support Staff, IT Administrators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/introducing-memory-and-personalization-in-microsoft-365-copilot/

Configutation Options**

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Opportunities**

Enhanced User Personalization
The updated memory and personalization features in Microsoft 365 Copilot allow for a more tailored user experience. This can lead to increased productivity as users receive responses that are more relevant to their specific tasks and preferences.
   - next-steps: Conduct user feedback sessions to identify specific personalization needs and adjust settings accordingly. Provide training sessions on how to utilize these new features effectively.
   - roles: End Users, Productivity Managers, IT Support
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/introducing-new-memory-and-personalization-features-in-microsoft-365-copilot/

Improved IT Support Efficiency
With the ability to manage what Copilot remembers, IT administrators can reduce the volume of support requests related to user preferences and settings, leading to more efficient IT operations.
   - next-steps: Implement a centralized dashboard for IT admins to monitor and manage user settings and memory preferences. Train IT staff on how to leverage these features to assist users more effectively.
   - roles: IT Administrators, Help Desk Staff, IT Managers
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/introducing-memory-and-personalization-in-microsoft-365-copilot/ba-p/3856783

Cost-effective Training Resources
The enhanced personalization features can reduce the need for extensive training programs by allowing users to learn and adapt to the system more intuitively. This can lead to lower training costs and quicker onboarding.
   - next-steps: Develop quick reference guides and video tutorials that highlight the new features and how they can be utilized for personal efficiency. Monitor the adoption rate of these resources to gauge effectiveness.
   - roles: Training Coordinators, HR Managers, Team Leaders
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/introducing-new-memory-and-personalization-features-in-microsoft-365-copilot/

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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