388744 – Microsoft Copilot (Microsoft 365): Copilot for Microsoft 365 now available in the Microsoft Start app (archived)

Product:

Copilot

Platform:

Android, Developer, iOS, World tenant

Status:

Cancelled

Change type:

Links:

Details:

Users with a Copilot for Microsoft 365 license will be able to receive answers grounded in their organizational Graph data with the Microsoft Start app. The app is available for iOS and Android. This item is being removed from the roadmap as it is no longer accurate. We apologize for any inconvenience.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-03-29

updated:
2025-01-10

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Disruption
The removal of the Copilot feature may lead to confusion and frustration among users who were expecting enhanced productivity tools, resulting in decreased user satisfaction and productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/microsoft-copilot-now-available-in-the-microsoft-start-app/

Loss of Expected Functionality
Users may experience a gap in functionality as they were anticipating the integration of Copilot features, which could hinder their workflow and efficiency.
   - roles: End Users, Project Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/microsoft-copilot-now-available-in-the-microsoft-start-app/

Increased Support Requests
The sudden removal of the feature may lead to an increase in support requests from users seeking clarification and assistance, straining IT resources.
   - roles: IT Support Staff, Help Desk Operators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/microsoft-copilot-now-available-in-the-microsoft-start-app/

Configutation Options**

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Opportunities**

Enhanced User Productivity with AI Integration
Implementing Microsoft Copilot can significantly enhance user productivity by providing AI-driven insights and automating repetitive tasks. This allows employees to focus on higher-value activities, thereby improving overall efficiency.
   - next-steps: Conduct a pilot program with selected teams to assess the impact of Copilot on productivity. Gather feedback and measure performance metrics to determine effectiveness before a wider rollout.
   - roles: Employees, Team Leaders, Project Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/29/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/10/01/how-microsoft-365-copilot-can-boost-productivity-in-your-business/

Improved Data-Driven Decision Making
With Copilot leveraging organizational Graph data, users can make more informed decisions based on real-time insights and analytics. This enhances strategic planning and operational efficiency.
   - next-steps: Identify key decision-makers and relevant datasets to integrate with Copilot. Provide training sessions on utilizing the insights effectively for decision-making processes.
   - roles: Executives, Data Analysts, Business Strategists
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/29/introducing-microsoft-365-copilot/, https://www.zdnet.com/article/microsoft-copilot-365-what-it-is-and-how-it-can-help-your-business/

Streamlined IT Support and Administrative Tasks
By utilizing Copilot's capabilities, IT support teams can automate routine administrative tasks such as ticket management and user inquiries, leading to faster response times and reduced workload.
   - next-steps: Evaluate current IT support workflows to identify tasks suitable for automation. Pilot Copilot for IT support staff and gather data on efficiency improvements.
   - roles: IT Support Staff, IT Managers, System Administrators
   - references: https://www.techradar.com/news/microsoft-365-copilot-everything-you-need-to-know, https://www.informationweek.com/cloud/microsoft-copilot-for-365-what-it-is-and-why-it-matters/a/d-id/1331710

Potentional Risks**

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IT Security**

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explanation for non-techies**

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