382924 – Microsoft Viva: Campaign Enhancements – Targeted campaigns and campaigns in the digest.

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check before: 2024-09-01

Product:

Microsoft Viva, Teams

Platform:

Android, iOS, Web, World tenant

Status:

Rolling out

Change type:

Links:

Details:

Corporate communications and campaign managers will now have the capability to effectively promote their campaigns by sending notifications directly to users, ensuring they are promptly informed about new campaigns and can readily participate in them. Additionally, campaigns will be discoverable in the engage digest, enhancing visibility and engagement opportunities.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2024-02-16

updated:
2024-09-05

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased Load on IT Infrastructure
- The introduction of targeted campaigns may lead to a surge in notifications and user interactions, potentially straining the existing IT infrastructure.
- Roles Impacted: IT Operations Team, Network Administrators
- Reference: [Microsoft 365 Service Health](https://status.office365.com/) - Monitoring service health is crucial during changes that may increase load.

- Dependency on Microsoft Teams and Viva Integration
- The successful implementation of campaign enhancements relies heavily on the seamless integration between Microsoft Teams and Microsoft Viva, which may introduce risks if there are existing issues or misconfigurations.
- Roles Impacted: IT Administrators, Microsoft Teams Administrators
- Reference: [Microsoft Teams and Viva Integration](https://docs.microsoft.com/en-us/microsoftteams/platform/overview) - Understanding integration points is essential for troubleshooting.

- Direct Impact on IT Services
- User Experience and Engagement
- Users may experience an influx of notifications, which could lead to notification fatigue or confusion if not managed properly, impacting overall user satisfaction and engagement with campaigns.
- Roles Impacted: Corporate Communications Team, Campaign Managers
- Reference: [User Engagement Strategies](https://www.forbes.com/sites/forbestechcouncil/2021/06/29/three-strategies-to-improve-user-engagement-in-your-organization/?sh=5c5b2e5d5b4f) - Effective strategies are needed to enhance user engagement.

- Training and Support Requirements
- With new features being introduced, there may be a need for additional training and support for both users and administrators to ensure effective utilization of the new capabilities.
- Roles Impacted: IT Support Team, Training Coordinators
- Reference: [Change Management Best Practices](https://www.prosci.com/resources/articles/change-management-best-practices) - Training is critical for successful change implementation.

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-09-05RM StatusIn developmentRolling out
2024-08-22RM ReleaseAugust CY2024September CY2024
2024-07-25RM ReleaseJuly CY2024August CY2024
2024-05-14RM ReleaseMarch CY2024July CY2024

Last updated 2 months ago

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