MC759452 – (Updated) Purview Communication Compliance: Reduce detect-to-investigation time from 24 hours to 1 hour for Viva Engage (archived)

Product:

Microsoft 365 Apps, Microsoft 365 suite, Microsoft Viva, Microsoft Viva Engage, Purview, Purview Communication Compliance, Purview compliance portal

Platform:

US Instances, Web, World tenant

Status:

Launched

Change type:

Admin impact, New feature, Updated message

Links:

MC722586
181828

Details:

Summary:
Microsoft Purview Communication Compliance will release a feature that reduces detection-to-investigation time from 24 hours to 1 hour for Microsoft Viva Engage private messages and community conversations. This feature will help organizations detect policy violations and ensure user-level privacy. No action is needed from users to prepare for this rollout. The feature will be available for public preview from mid-March 2024 and for general availability from mid-May 2024. Access to the Communication Compliance solution is available in the Microsoft Purview compliance portal.

Details:
Updated May 8, 2024: We have updated the rollout timeline below. Thank you for your patience.
Coming soon to general availability, Microsoft Purview Communication Compliance will release a feature that will reduce detection-to-investigation time from 24 hours to 1 hour for Microsoft Viva Engage.
This message is associated with MC722586 Microsoft Purview Communication Compliance: Reduce detect-to-investigation time from 24 hours to 1 hour for Viva Engage (March 1, 2024) and Microsoft 365 Roadmap ID 181828.
[When this will happen:]
Public Preview: We began rolling out mid-March 2024 and expect to complete by early April 2024.
General Availability: We will begin rolling out mid-May 2024 (previously late April) and complete by late May 2024 (previously early May).

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2024-03-28

updated:
2024-05-09

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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linked item details

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased workload for IT administrators due to the need for rapid response to policy violations.
- Roles impacted: IT Compliance Officers, IT Security Administrators
- Potential for increased false positives leading to unnecessary investigations, which may strain resources.
- Roles impacted: IT Support Staff, Compliance Analysts
- Need for updated monitoring and alerting systems to accommodate the reduced detection-to-investigation time.
- Roles impacted: IT Operations Managers, System Administrators

- Direct Impact on IT Services
- Enhanced compliance monitoring capabilities may require additional integration with existing IT services, such as incident management systems.
- Dependencies: Incident Management Tools, Security Information and Event Management (SIEM) systems
- Possible downtime or performance issues during the rollout phase as the system adapts to the new feature.
- Dependencies: Microsoft Viva Engage, Microsoft Purview compliance portal
- Increased demand for training and documentation updates related to the new compliance features.
- Dependencies: Internal Knowledge Base, Training Platforms

- Direct Impact on IT Users
- Users may experience a heightened sense of surveillance, potentially affecting morale and communication behavior.
- Roles impacted: All employees using Microsoft Viva Engage
- Users may face interruptions in service if the system encounters issues during the transition to the new compliance feature.
- Roles impacted: All employees using Microsoft Viva Engage
- Increased likelihood of user inquiries and support requests regarding the new compliance monitoring process.
- Roles impacted: Help Desk Staff, IT Support Teams

References:
- Microsoft Purview Communication Compliance documentation: [Microsoft Learn](https://learn.microsoft.com/microsoft-365/compliance/communication-compliance?view=o365-worldwide)
- Microsoft 365 Roadmap: [Microsoft 365 Roadmap](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=181828)

Opportunities**

- Enhanced Incident Response Time
- Opportunity to significantly reduce the time taken to investigate policy violations from 24 hours to 1 hour.
- Roles that might profit: Compliance Officers, IT Security Teams, and HR Managers.
- Benefit: Faster response to potential violations can lead to improved compliance with regulations and reduced risk of reputational damage.
- Reference: [Microsoft Purview Communication Compliance](https://docs.microsoft.com/microsoft-365/compliance/communication-compliance?view=o365-worldwide)

- Improved User Trust and Engagement
- With quicker detection and investigation of policy violations, users may feel more secure and valued, leading to increased engagement on the Viva Engage platform.
- Roles that might profit: Employee Engagement Managers, HR Teams, and Organizational Development Specialists.
- Benefit: Enhanced user experience can lead to higher participation rates in community conversations and private messaging, fostering a more collaborative environment.
- Reference: [Microsoft Viva Engage](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=181828)

- Streamlined Compliance Processes
- The new feature allows for more efficient monitoring and compliance checks, potentially reducing the need for extensive manual oversight.
- Roles that might profit: Compliance Officers, IT Administrators, and Risk Management Teams.
- Benefit: This can lead to lower operational costs associated with compliance monitoring and a more proactive approach to managing policy adherence.
- Reference: [Communication Compliance Overview](https://learn.microsoft.com/purview/communication-compliance-channels?view=o365-worldwide)

Potentional Risks**

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Data Protection**

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Hypothetical Work Council Statement**

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DPIA Draft**

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