MC721853 – (Updated) Microsoft SharePoint Online: New feedback button (archived)

Product:

Microsoft 365 admin center, Microsoft 365 Apps, SharePoint

Platform:

Online, Web, World tenant

Status:

Launched

Change type:

Admin impact, New feature, Updated message, User impact

Links:

383405

Details:

Summary:
Microsoft SharePoint Online is introducing a feedback button for users to submit compliments, problems, or suggestions about SharePoint features and functionality. The feedback icon will be visible on SharePoint sites and Microsoft will review all feedback submitted by customers to improve products and troubleshoot product issues. Feedback collection is on by default, but can be turned off using the Cloud Policy service for Microsoft 365 in the Microsoft 365 Apps admin center. The rollout is expected to begin in late March 2024 for Targeted Release and late June 2024 for General Availability.

Details:
Updated July 5, 2024: We have updated the rollout timeline below. We have also specified that the Cloud Policy service includes controls for screenshots and logs submitted with feedback.
We are introducing a feedback button in Microsoft SharePoint Online, consistent with the rest of the Microsoft 365 Suite. Users can submit compliments, problems, or suggestions about SharePoint features and functionality to Microsoft.
This message is associated with Microsoft 365 Roadmap ID 383405.
[When this will happen:]
Targeted Release: We will begin rolling out late March 2024 (previously mid-March) and expect to complete by mid-April 2024 (previously early April).
General Availability: We will begin rolling out late June 2024 (previously early June) and expect to complete by late June.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2024-03-01

updated:
2024-07-06

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased volume of user feedback submissions
- Potential for higher workload on IT support teams to manage and analyze feedback.
- Roles impacted: IT Support Staff, IT Operations Managers.
- Need for monitoring and adjusting Cloud Policy settings
- Administrators may need to frequently review and modify feedback policies based on user needs and organizational requirements.
- Roles impacted: Microsoft 365 Administrators, IT Security Officers.
- Integration with existing IT service management tools
- Feedback may need to be integrated into existing incident management systems, requiring additional configuration and testing.
- Roles impacted: IT Service Management Teams, System Integrators.

- Direct Impact on IT Services
- Changes in user experience with SharePoint
- The introduction of the feedback button may alter how users interact with SharePoint, potentially leading to confusion or misuse.
- Roles impacted: User Experience Designers, SharePoint Administrators.
- Dependency on Microsoft’s feedback processing
- The effectiveness of the feedback button relies on Microsoft’s ability to process and act on user feedback, which may affect user satisfaction and service quality.
- Roles impacted: IT Service Managers, Customer Experience Teams.
- Potential for increased service requests
- Users may submit feedback that leads to new feature requests or issues, resulting in an uptick in service requests that need to be addressed.
- Roles impacted: IT Helpdesk Staff, Product Managers.

- Direct Impact on IT Users
- Enhanced user engagement and satisfaction
- Users may feel more empowered to provide feedback, leading to improved satisfaction if their suggestions are acted upon.
- Roles impacted: End Users, Business Analysts.
- Risk of feedback fatigue
- Users may become overwhelmed by the feedback process if not managed properly, leading to decreased productivity.
- Roles impacted: End Users, Team Leaders.
- Training and communication needs
- Users may require training on how to effectively use the feedback button and understand its purpose, necessitating communication from IT.
- Roles impacted: Training Coordinators, Change Management Teams.

References:
- Microsoft 365 Admin Center: [Manage Microsoft feedback for your organization](https://learn.microsoft.com/microsoft-365/admin/manage/manage-feedback-ms-org?view=o365-worldwide)
- Microsoft 365 Roadmap: [Roadmap ID 383405](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=383405)

Opportunities**

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Potentional Risks**

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Data Protection**

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