MC718550 – Microsoft Viva Engage: Updates to conversation analytics (archived)

Product:

Microsoft Viva, Microsoft Viva Engage

Platform:

Web, World tenant

Status:

Launched

Change type:

New feature, User impact, Admin impact

Links:

168625

Details:

Summary:
Microsoft Viva Engage is updating conversation analytics with new features, including real-time updates, expanded reactions breakdown, and time period filters. These updates will be available to all Microsoft 365 customers, while additional capabilities like sentiment analysis will be exclusive to Viva Suite or Viva Employee Communications and Communities license holders. The rollout will begin mid-March 2024 and users will be able to monitor metrics more effectively on all posts. No action is needed to prepare for this rollout.

Details:
New features are coming to conversation analytics in Microsoft Viva Engage! By the end of March, users will notice a new look for analytics on their posts. Conversation analytics will refresh faster with real-time updates, the expanded set of reactions will show in the reactions breakdown, and users will be able to filter activity across various time periods (7 days-12 months). These updates will be available to all customers with a Microsoft 365 license. Additional capabilities like sentiment analysis and more detailed engagement breakdowns will be available only to customers with a Viva Suite or Viva Employee Communications and Communities license.

This message is associated with Microsoft 365 Roadmap ID 168625.
[When this will happen:]
Worldwide: We will begin rolling out mid-March 2024 and expect to complete by late March 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-02-23

updated:
2024-08-10

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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linked item details

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for support and troubleshooting related to the new analytics features.
- Roles impacted: IT Support Staff, Network Administrators
- Potential performance issues due to real-time updates and increased data processing requirements.
- Roles impacted: IT Operations Managers, System Administrators
- Need for monitoring and adjusting system resources to accommodate new features and user engagement.
- Roles impacted: IT Infrastructure Teams, Cloud Administrators

- Direct Impact on IT Services
- Changes in data reporting and analytics capabilities may require updates to existing dashboards or reporting tools.
- Roles impacted: Business Intelligence Analysts, Data Analysts
- Integration challenges with other Microsoft 365 services that rely on user engagement metrics.
- Roles impacted: Application Developers, Integration Specialists
- Possible disruptions in service availability during the rollout period, affecting user access to analytics.
- Roles impacted: Service Delivery Managers, IT Service Continuity Managers

- Direct Impact on IT Users
- Users may experience a learning curve with the new features, leading to temporary confusion or misuse of analytics tools.
- Roles impacted: Corporate Communicators, General Employees
- Enhanced engagement metrics may lead to increased expectations from users regarding response times and content quality.
- Roles impacted: Team Leaders, Project Managers
- Users with different licensing levels may face limitations in accessing advanced features, potentially causing frustration.
- Roles impacted: End Users, Department Heads

References:
- Microsoft Learn: [View and manage analytics in Viva Engage](https://learn.microsoft.com//Viva/engage/analytics)
- Microsoft 365 Roadmap: [Roadmap ID 168625](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=168625)

Opportunities**

- Enhanced User Engagement Insights
- Leverage the new real-time updates and expanded reactions breakdown to provide more timely and relevant feedback to users.
- Roles benefiting: Corporate Communicators, HR Managers, Team Leaders.
- Opportunity: Improved understanding of employee sentiment and engagement trends can lead to more effective communication strategies and initiatives.

- AI-Powered Summarization for Enhanced Communication
- Utilize the AI-powered summarization feature to distill key insights from high-engagement posts, making it easier for teams to stay informed without sifting through extensive content.
- Roles benefiting: Network Admins, Corporate Communicators, Project Managers.
- Opportunity: Streamlined communication processes and reduced information overload, enhancing productivity and user experience.

- Targeted Training and Documentation Updates
- Update training materials and documentation to reflect the new analytics features, ensuring users are well-informed and can maximize the benefits of the updates.
- Roles benefiting: IT Support Staff, Corporate Communicators, Training Coordinators.
- Opportunity: Improved user adoption and satisfaction through effective training, leading to better utilization of the platform's capabilities.

References:
- Microsoft Learn: [View and manage analytics in Viva Engage](https://learn.microsoft.com//Viva/engage/analytics)
- Microsoft 365 Roadmap: [Roadmap ID 168625](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=168625)

Potentional Risks**

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Data Protection**

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Hypothetical Work Council Statement**

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DPIA Draft**

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