check before: 2024-03-02
Product:
Exchange, Microsoft 365 admin center, Outlook
Platform:
Online, Web, World tenant
Status:
Change type:
Admin impact, New feature, Updated message
Links:
Details:
Summary:
Microsoft Exchange admin center is launching new troubleshooting workflows to help customers resolve common issues more efficiently. Admins will be able to access the new Troubleshoot option on the left navigation of the Microsoft Exchange admin center. The new workflows gather logs and data to provide relevant information, making troubleshooting easier. The rollout will begin mid-February 2024 and is expected to complete by late June 2024. No action is needed to prepare for this change.
Details:
Updated August 1, 2024: The troubleshooting workflows, originally planned to be fully deployed by the end of June, were delayed due to the Exchange Admin Center security review, during which any new features were paused until the review was completed. With the security review now completed, the troubleshooting workflows will begin deploying starting the first week of August 2024.
The Microsoft Exchange admin center (EAC) is launching new troubleshooting workflows to help customers resolve common issues more efficiently.
[When this will happen:]
Standard Release: We will begin rolling out mid-February 2024 and expect to complete by late June 2024.
Change Category:
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Scope:
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Release Phase:
Created:
2024-02-17
updated:
2024-08-10
Task Type
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Docu to Check
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MS How does it affect me
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Direct effects for Operations**
- Direct Impact on IT Operations
- Introduction of new troubleshooting workflows in the Microsoft Exchange admin center
- Potential for increased efficiency in resolving common issues, leading to reduced downtime and improved service availability.
- Roles impacted: IT Administrators, IT Support Staff
- Risk of initial confusion or errors as administrators adapt to new workflows, which may temporarily disrupt standard operational procedures.
- Roles impacted: IT Administrators, IT Support Staff
- Direct Impact on IT Services and Users
- Enhanced troubleshooting capabilities may lead to quicker resolution of user-reported issues, such as login and calendar-related problems.
- Improved user satisfaction and productivity as common issues are resolved more efficiently.
- Roles impacted: End Users, IT Support Staff
- Dependency on the stability of the new workflows; if issues arise during the rollout, it may lead to increased support requests and user frustration.
- Roles impacted: End Users, IT Administrators
References:
- Microsoft Exchange Admin Center Updates: [Microsoft 365 Admin Center](https://techcommunity.microsoft.com/t5/exchange-team-blog/announcing-new-troubleshooting-workflows-in-the-exchange-admin/ba-p/3711235)
- Microsoft Exchange Troubleshooting Workflows: [Microsoft Documentation](https://learn.microsoft.com/en-us/exchange/troubleshoot)
** AI generated content. This information is not reliable.
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change history
| Date | Property | old | new |
| 2024-08-02 | MC Messages | The Microsoft Exchange admin center (EAC) is launching new troubleshooting workflows to help customers resolve common issues more efficiently.
[When this will happen:] Standard Release: We will begin rolling out mid-February 2024 and expect to complete by late June 2024. | Updated August 1, 2024: The troubleshooting workflows, originally planned to be fully deployed by the end of June, were delayed due to the Exchange Admin Center security review, during which any new features were paused until the review was completed. With the security review now completed, the troubleshooting workflows will begin deploying starting the first week of August 2024.
The Microsoft Exchange admin center (EAC) is launching new troubleshooting workflows to help customers resolve common issues more efficiently. [When this will happen:] Standard Release: We will begin rolling out mid-February 2024 and expect to complete by late June 2024. |
| 2024-08-02 | MC Title | Microsoft Exchange admin center: new troubleshooting option | (Updated) Microsoft Exchange admin center: new troubleshooting option |
| 2024-08-02 | MC Last Updated | 02/17/2024 00:51:27 | 2024-08-01T19:42:41Z |
| 2024-08-02 | MC MessageTagNames | New feature, Admin impact | Updated message, New feature, Admin impact |
| 2024-08-02 | MC End Time | 08/05/2024 09:00:00 | 2024-08-26T09:00:00Z |
Last updated 3 weeks ago
