check before: 2021-06-30
Product:
Microsoft 365 admin center, Microsoft 365 Apps, Office app, Windows
Platform:
World tenant, Windows Desktop
Status:
Change type:
Admin impact, Retirement
Links:
Details:
Office Telemetry Dashboard is being removed from Microsoft 365 Apps for enterprise. The first version of Microsoft 365 Apps for enterprise without Office Telemetry Dashboard will be Version 2208, which is expected to be available first in Current Channel in the second half of August 2022.
Note: If you do not use Office Telemetry Dashboard, you can disregard this message.
Components of the Office Telemetry Dashboard will no longer be available in Version 2208 or later including the Office Telemetry Agent, Office Telemetry Processor, and the dashboard itself.
Note: Office Telemetry Log is not being removed and will still be available on client devices running Windows.
[When will this happen:]
The first version of Microsoft 365 Apps for enterprise without Office Telemetry Dashboard will be Version 2208. That version is expected to be available first in Current Channel in the second half of August 2022.
Version 2208 is expected to be available in Semi-Annual Enterprise Channel in January 2023.
Note: Office Telemetry Dashboard is not being removed from existing perpetual versions of Office, such as Office Professional Plus 2019. If you are using a perpetual version of Office, Office Telemetry Dashboard will be supported as long as your version of Office is supported. Here are the end of support dates for perpetual versions of Office that include the Office Telemetry Dashboard:
Microsoft Office 2013 - April 11, 2023
Microsoft Office 2016 - October 14, 2025
Microsoft Office 2019 - October 14, 2025
Change Category:
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Scope:
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Release Phase:
Created:
2021-06-17
updated:
2024-08-10
Task Type
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Direct effects for Operations**
- Impact on IT Operations
- Removal of Office Telemetry Dashboard may lead to a lack of visibility into application usage and performance metrics.
- Roles impacted: IT Operations Managers, System Administrators
- Manual removal of the Office Telemetry Processor may require additional administrative effort and time, potentially leading to resource allocation issues.
- Roles impacted: IT Administrators, Help Desk Support
- Impact on IT Services
- Loss of telemetry data could hinder the ability to troubleshoot application issues effectively, impacting service reliability.
- Roles impacted: Service Desk Technicians, Application Support Teams
- Dependencies on the SQL Server for telemetry data storage will need to be reassessed, potentially affecting other services that rely on this data.
- Roles impacted: Database Administrators, IT Architects
- Impact on IT Users
- Users may experience a decrease in application performance monitoring, leading to potential undetected issues affecting productivity.
- Roles impacted: End Users, Department Managers
- If users relied on insights from the Office Telemetry Dashboard for their workflows, they may need to adapt to new methods of tracking application performance.
- Roles impacted: Business Analysts, Project Managers
- Interdependencies with Other IT Services
- Other services that integrate with the Office Telemetry Dashboard for reporting or analytics may need to be updated or replaced.
- Roles impacted: IT Project Managers, Integration Specialists
- The removal of telemetry components could affect compliance and reporting requirements if telemetry data was used for audits.
- Roles impacted: Compliance Officers, Risk Management Teams
- Change Management and Communication
- A structured communication plan will be necessary to inform all stakeholders about the changes and their implications, ensuring minimal disruption.
- Roles impacted: Change Managers, Communication Officers
References:
- Microsoft Documentation on Telemetry Dashboard Removal: [Microsoft Docs](https://docs.microsoft.com/DeployOffice/compat/telemetry-dashboard-removal)
Opportunities**
- Transition to Alternative Monitoring Tools
- Opportunity to evaluate and implement alternative monitoring solutions that can provide similar insights into application performance and usage.
- Roles that might profit: IT Operations, System Administrators, Application Support Teams.
- Reference: [Gartner's Market Guide for Application Performance Monitoring](https://www.gartner.com/en/documents/3982005).
- Streamlining IT Infrastructure
- With the removal of the Office Telemetry Dashboard, there is an opportunity to decommission related infrastructure (e.g., SQL Server, shared folders) which can lead to reduced maintenance costs and improved resource allocation.
- Roles that might profit: IT Infrastructure Teams, Database Administrators.
- Reference: [Microsoft's Best Practices for Decommissioning Servers](https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/decommissioning-servers).
- Enhancing User Training and Support
- As the telemetry features are removed, there is a chance to enhance user training programs to ensure users are aware of the changes and can adapt to new workflows or tools.
- Roles that might profit: IT Training Coordinators, Help Desk Support.
- Reference: [Microsoft Learn for Office 365](https://learn.microsoft.com/en-us/training/office/).
- Cost Savings through License Optimization
- Evaluate current licensing agreements and user needs to potentially downgrade or eliminate unnecessary licenses, especially for users who relied on the telemetry features.
- Roles that might profit: IT Procurement, Licensing Managers.
- Reference: [Microsoft Licensing Overview](https://www.microsoft.com/en-us/licensing/default).
- Improving Data Management Practices
- With the removal of the telemetry data processing components, there is an opportunity to reassess data management practices and ensure that relevant data is still captured and analyzed effectively.
- Roles that might profit: Data Analysts, IT Governance Teams.
- Reference: [Data Management Best Practices](https://www.datamanagementassociation.org/).
Potentional Risks**
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