check before: 2026-02-18
Product:
Microsoft 365 admin center, Microsoft 365 suite, Microsoft Search
Platform:
Online, World tenant
Status:
Change type:
User impact, Admin impact, Retirement
Links:
Details:
Summary:
The legacy Search & Intelligence Feedback portal is retired, consolidating Microsoft Search feedback into the Microsoft 365 Product feedback experience. Users now submit simpler thumbs up/down feedback, and admins access it in the Microsoft 365 admin center under Product feedback with improved policy alignment. No admin action needed.
Details:
[Introduction]
We have retired the legacy Search & Intelligence Feedback portal and consolidated all Microsoft Search feedback into the standard Product feedback experience in Microsoft 365. This change simplifies how feedback is collected, aligns Search feedback with other Microsoft 365 products, and improves policy compliance across services.
[When this will happen]
We apologize that this retirement was not communicated in advance, and we are continuing to improve our processes to provide more proactive communication.
This retirement has already been completed and is now fully in effect.
Change Category:
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Scope:
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Release Phase:
Created:
2026-02-19
updated:
2026-02-19
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Microsoft has simplified feedback collection for its Search feature in Microsoft 365 to a thumbs up or down system, with all feedback now accessible in the Microsoft 365 admin center under Product feedback, requiring no action from admins for implementation.
Direct effects for Operations**
Feedback Submission Process Change
Users can only submit thumbs up/down feedback, limiting detailed feedback options which may lead to less actionable insights.
- roles: End Users, Product Managers
- references: https://learn.microsoft.com/microsoftsearch/manage-feedback
Admin Feedback Management
Admins may struggle to find specific feedback details previously available, potentially impacting their ability to address user concerns effectively.
- roles: IT Administrators, Support Staff
- references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy
Documentation Updates Required
Internal documentation and helpdesk materials need to be updated to reflect the new feedback process, which may lead to confusion if not done promptly.
- roles: IT Administrators, Helpdesk Staff
- references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy
User Experience Consistency
The change may disrupt the consistency of user experience as users adapt to the new simplified feedback mechanism, potentially leading to frustration.
- roles: End Users, UX Designers
- references: https://learn.microsoft.com/microsoftsearch/manage-feedback
Policy Compliance Alignment
While the change improves policy compliance, the lack of prior communication may lead to misalignment in expectations among users and admins.
- roles: IT Administrators, Compliance Officers
- references: https://learn.microsoft.com/microsoft-365-apps/admin-center/overview-cloud-policy
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
