check before: 2026-01-01
Product:
Teams
Platform:
Mac, Online, US Instances, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams will enable consulting and merging PSTN callers into meetings via DTMF navigation through IVR systems. Rolling out February 2026, this feature requires no admin action, is enabled by default, and allows users to dial and merge external participants seamlessly during meetings.
Details:
Updated December 3, 2025: We have updated the timeline. Thank you for your patience.
[Introduction]
To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation.
This message is associated with Microsoft 365 Roadmap ID 518218.
[When this will happen:]
Targeted Release: Rolling out early February 2026 (previously early January), expected to complete by mid-February 2026 (previously mid-January).
General Availability: Rolling out mid-February 2026 (previously early January), expected to complete by end of February 2026 (previously mid-January).
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-11-07
updated:
2025-12-04
Task Type
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Docu to Check
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MS How does it affect me
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration if they are not familiar with the new DTMF navigation feature, leading to potential delays in merging PSTN callers into meetings.
- roles: Meeting Organizers, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518218
Increased Support Requests
The introduction of DTMF navigation may lead to an increase in support requests from users who encounter issues or have questions about the new feature, impacting IT support resources.
- roles: IT Support Staff, Helpdesk Personnel
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518218
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-12-04 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2025-12-04 | MC Summary | Microsoft Teams will enable consulting and merging PSTN callers behind IVR or auto-attendants using DTMF tones into meetings starting January 2026. Users can navigate IVR via a new dialpad and merge external parties seamlessly. No admin action is needed; the feature is enabled by default. | Microsoft Teams will enable consulting and merging PSTN callers into meetings via DTMF navigation through IVR systems. Rolling out February 2026, this feature requires no admin action, is enabled by default, and allows users to dial and merge external participants seamlessly during meetings. |
| 2025-12-04 | MC Last Updated | 11/07/2025 01:50:51 | 2025-12-03T18:52:45Z |
| 2025-12-04 | MC Messages | [Introduction]
To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early January 2026, expected to complete by mid-January 2026. General Availability: Rolling out early January 2026, expected to complete by mid-January 2026. | Updated December 3, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early February 2026 (previously early January), expected to complete by mid-February 2026 (previously mid-January). General Availability: Rolling out mid-February 2026 (previously early January), expected to complete by end of February 2026 (previously mid-January). |
| 2025-12-04 | MC Platforms | Desktop, Mac | |
| 2025-12-04 | MC Title | Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) | (Updated) Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) |
| 2025-12-04 | MC End Time | 02/16/2026 09:00:00 | 2026-03-31T10:00:00Z |
Last updated 3 days ago ago
