check before: 2026-01-01
Product:
Teams
Platform:
Mac, Online, US Instances, Windows Desktop, World tenant
Status:
Feature Rollout Status Not Supported
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams will enable consulting and merging PSTN callers into meetings using DTMF navigation through IVR systems. Rolling out April 2026, this feature requires no admin action, is enabled by default, and allows seamless integration of external callers via a new dialpad interface.
Details:
Updated February 20, 2026: We have updated the timeline. Thank you for your patience.
[Introduction]
To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation.
This message is associated with Microsoft 365 Roadmap ID 518218.
[When this will happen:]
Targeted Release: Rolling out early April 2026 (previously early March), expected to complete by mid-April 2026 (previously mid-March).
General Availability: Rolling out mid-April 2026 (previously late March), expected to complete by late April 2026 (previously early April).
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-11-07
updated:
2026-02-21
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
Microsoft Teams is introducing a feature in April 2026 that allows users to bring external callers into meetings via a virtual dialpad using Dual-Tone Multi-Frequency (DTMF) tones, enabling seamless navigation through automated phone systems without any administrative setup.
Direct effects for Operations**
User Experience Degradation
Without preparation, users may struggle to navigate the new DTMF interface, leading to confusion and delays in merging PSTN callers into meetings.
- roles: Meeting Organizers, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518218
Increased Support Requests
The introduction of the DTMF feature may lead to an influx of support requests from users unfamiliar with the new functionality, impacting IT support resources.
- roles: IT Support Staff, Helpdesk Personnel
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518218
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-02-21 | MC Last Updated | 01/13/2026 18:29:37 | 2026-02-20T23:51:57Z |
| 2026-02-21 | MC Messages | Updated January 13, 2026: We have updated the timeline. Thank you for your patience.
[Introduction] To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early March (previously early February), expected to complete by mid-March 2026 (previously mid-February). General Availability: Rolling out late March (previously mid-February), expected to complete by early April 2026 (previously end of February). | Updated February 20, 2026: We have updated the timeline. Thank you for your patience.
[Introduction] To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early April 2026 (previously early March), expected to complete by mid-April 2026 (previously mid-March). General Availability: Rolling out mid-April 2026 (previously late March), expected to complete by late April 2026 (previously early April). |
| 2026-02-21 | MC End Time | 05/11/2026 10:00:00 | 2026-05-25T10:00:00Z |
| 2026-02-21 | MC Summary | Microsoft Teams will enable consulting and merging PSTN callers into meetings via DTMF navigation through IVR or auto-attendants. Rolling out March–April 2026, this feature requires no admin action, offers a new dialpad interface, and is enabled by default to enhance meeting collaboration. | Microsoft Teams will enable consulting and merging PSTN callers into meetings using DTMF navigation through IVR systems. Rolling out April 2026, this feature requires no admin action, is enabled by default, and allows seamless integration of external callers via a new dialpad interface. |
| 2026-01-31 | MC Feature Status | Feature Rollout Status Not Supported | |
| 2026-01-14 | MC Last Updated | 12/03/2025 18:52:45 | 2026-01-13T18:29:37Z |
| 2026-01-14 | MC Messages | Updated December 3, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early February 2026 (previously early January), expected to complete by mid-February 2026 (previously mid-January). General Availability: Rolling out mid-February 2026 (previously early January), expected to complete by end of February 2026 (previously mid-January). | Updated January 13, 2026: We have updated the timeline. Thank you for your patience.
[Introduction] To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early March (previously early February), expected to complete by mid-March 2026 (previously mid-February). General Availability: Rolling out late March (previously mid-February), expected to complete by early April 2026 (previously end of February). |
| 2026-01-14 | MC End Time | 03/31/2026 10:00:00 | 2026-05-11T10:00:00Z |
| 2026-01-14 | MC Summary | Microsoft Teams will enable consulting and merging PSTN callers into meetings via DTMF navigation through IVR systems. Rolling out February 2026, this feature requires no admin action, is enabled by default, and allows users to dial and merge external participants seamlessly during meetings. | Microsoft Teams will enable consulting and merging PSTN callers into meetings via DTMF navigation through IVR or auto-attendants. Rolling out March–April 2026, this feature requires no admin action, offers a new dialpad interface, and is enabled by default to enhance meeting collaboration. |
| 2025-12-04 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2025-12-04 | MC Summary | Microsoft Teams will enable consulting and merging PSTN callers behind IVR or auto-attendants using DTMF tones into meetings starting January 2026. Users can navigate IVR via a new dialpad and merge external parties seamlessly. No admin action is needed; the feature is enabled by default. | Microsoft Teams will enable consulting and merging PSTN callers into meetings via DTMF navigation through IVR systems. Rolling out February 2026, this feature requires no admin action, is enabled by default, and allows users to dial and merge external participants seamlessly during meetings. |
| 2025-12-04 | MC Last Updated | 11/07/2025 01:50:51 | 2025-12-03T18:52:45Z |
| 2025-12-04 | MC Messages | [Introduction]
To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early January 2026, expected to complete by mid-January 2026. General Availability: Rolling out early January 2026, expected to complete by mid-January 2026. | Updated December 3, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings-even when those callers are behind auto-attendants or Interactive Voice Response (IVR) systems that require Dual-Tone Multi-Frequency (DTMF) navigation. This enhancement allows users to reach subject matter experts via dial-in and seamlessly bring them into the broader conversation. This message is associated with Microsoft 365 Roadmap ID 518218. [When this will happen:] Targeted Release: Rolling out early February 2026 (previously early January), expected to complete by mid-February 2026 (previously mid-January). General Availability: Rolling out mid-February 2026 (previously early January), expected to complete by end of February 2026 (previously mid-January). |
| 2025-12-04 | MC Platforms | Desktop, Mac | |
| 2025-12-04 | MC Title | Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) | (Updated) Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) |
| 2025-12-04 | MC End Time | 02/16/2026 09:00:00 | 2026-03-31T10:00:00Z |
Last updated 3 weeks ago ago
