MC1182704 – (Updated) SharePoint FAQ web part: AI-powered updates for easier content management and seamless import

Product:

Copilot, Microsoft 365 Copilot, Microsoft Loop, SharePoint

Platform:

Online, US Instances, Web, World tenant

Status:

In development

Change type:

New feature, Updated message, User impact

Links:

482198

Details:

Summary:
The SharePoint FAQ web part will gain AI-powered features for on-demand update suggestions, seamless import of FAQs, and grounding answers in SharePoint Pages. Public preview starts late November 2025; GA is postponed. No admin action needed; content authors with Microsoft 365 Copilot licenses are affected.

Details:
Updated November 12, 2025: We are postponing the GA release for this feature at this time. We apologize for any inconvenience.
[Introduction]
We're introducing AI-powered enhancements to the SharePoint FAQ web part to help content owners keep FAQs accurate and fresh with less effort. These updates are based on customer feedback and aim to improve content reliability and reduce manual upkeep. Key improvements include AI-suggested updates, seamless import of existing FAQs, and the ability to ground answers in SharePoint Pages.
This message is associated with Roadmap ID 482198.
[When this will happen:]
Public Preview (Worldwide, GCC): Rollout begins in late November 2025 and completes by early January 2026 (previously early December 2025).
General Availability (Worldwide, GCC): We will update via Message center when we are ready to proceed.
Who is affected: Content authors using the SharePoint FAQ web part with a Microsoft 365 Copilot license.
What will happen:
The following enhancements will be available to improve FAQ management and content accuracy:
On-demand AI-suggested FAQ updates: Authors can manually trigger a freshness check. AI will analyze grounding files and viewer-submitted questions to identify outdated or inaccurate FAQ entries and suggest revisions.Screenshot 1: FAQ authors can trigger an on-demand update check whenever new AI-generated update suggestions are available.
Screenshot 2: FAQ authors can review and approve AI suggestions to keep the content accurate and up to date.

Seamless import of existing FAQs: Authors can copy and paste curated FAQ content directly into the SharePoint FAQ web part, enabling quick integration of existing knowledge assets.
Screenshot 3: FAQ authors can easily import Q&A pairs by simply pasting content.

SharePoint Page as grounding source: FAQ answers can be grounded in SharePoint content, including the current page or other selected pages, improving response reliability and contextual relevance.
Screenshot 4: FAQ authors can use the current page or existing pages as reference sources.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview, Targeted Release

Created:
2025-11-04

updated:
2025-11-12

Task Type

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Docu to Check

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MS Preperations

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MS Urgency

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summary for non-techies**

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Direct effects for Operations**

AI-Suggested Updates
Without preparation, content authors may face confusion or errors when AI suggests updates that are not relevant or accurate, leading to misinformation in FAQs.
   - roles: Content Authors, Site Owners
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

Seamless Import of Existing FAQs
If not properly prepared, authors may incorrectly import outdated or irrelevant FAQs, resulting in a cluttered and ineffective FAQ section.
   - roles: Content Authors, Site Owners
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

Grounding Answers in SharePoint Pages
Failure to understand the grounding feature may lead to incorrect context in FAQ answers, diminishing user trust and satisfaction.
   - roles: Content Authors, End Users
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

User Interaction with AI
Users may struggle with the new AI interaction model, leading to frustration and decreased productivity if they are not adequately trained.
   - roles: Content Authors, End Users
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

Compliance and Data Handling
Without preparation, there may be unintentional breaches of data compliance due to mishandling of customer-submitted questions and grounding files.
   - roles: Content Authors, Compliance Officers
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

Configutation Options**

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Opportunities**

AI-Powered FAQ Updates
Implementing AI-suggested updates for FAQs can significantly reduce the manual effort required to keep content current. This will enhance the reliability of information provided to users and improve overall user satisfaction.
   - next-steps: Train content authors on how to effectively use AI-suggested updates and monitor the accuracy of FAQs post-implementation.
   - roles: Content Authors, Knowledge Managers, IT Support
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

Seamless Import of Existing FAQs
The ability to seamlessly import existing FAQ content into the SharePoint FAQ web part allows for quicker integration of knowledge assets, reducing the time spent on content migration and improving user experience by providing readily available information.
   - next-steps: Develop guidelines for content authors on how to effectively curate and import existing FAQs, ensuring that the imported content meets quality standards.
   - roles: Content Authors, Knowledge Managers, Training Coordinators
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

Grounding Answers in SharePoint Pages
Utilizing SharePoint Pages as grounding sources for FAQ answers increases the contextual relevance of the information provided, which can lead to higher user trust and engagement with the content.
   - next-steps: Encourage content authors to link FAQs to relevant SharePoint Pages and provide training on how to effectively use grounding sources for FAQs.
   - roles: Content Authors, SharePoint Administrators, User Experience Designers
   - references: https://support.microsoft.com/office/use-a-faq-web-part-in-sharepoint-fd499cde-5db8-419d-a00a-bf87a43c79fb, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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