check before: 2025-09-15
Product:
Microsoft Viva, Microsoft Viva Engage
Platform:
Online, World tenant
Status:
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Viva is adding a new Posts tab to the Communications dashboard, allowing users to manage drafts, scheduled, and published posts, filter by ownership, and create posts directly. Rolling out mid-September to October 2025, it’s on by default with no admin action needed.
Details:
Introduction:
We're introducing a new Posts tab in the Microsoft Viva Communications dashboard. This enhancement provides corporate communicators and network administrators with a centralized location to manage communications across their lifecycle. The tab allows users to view drafts, scheduled posts, and published history, filter by ownership, and initiate new communications-all without leaving the dashboard.
When this will happen:
We will begin rolling out in mid-September 2025 and expect to complete by the end of October 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-08-26
updated:
2025-08-26
Task Type
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Docu to Check
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MS How does it affect me
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MS Urgency
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration due to the sudden introduction of a new feature without prior training or communication, leading to decreased productivity.
- roles: Corporate Communicators, Network Administrators
- references: https://www.forbes.com/sites/bernardmarr/2021/03/01/the-top-5-ways-to-improve-user-experience-in-your-organization/, https://www.nngroup.com/articles/ten-usability-heuristics/
Increased Support Requests
The introduction of the new Posts tab may lead to an increase in support requests from users who are unfamiliar with the new functionality, impacting IT support resources.
- roles: IT Support Staff, Communications Teams
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets-and-improve-user-experience/, https://www.techrepublic.com/article/5-ways-to-reduce-it-support-tickets/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 months ago ago
