MC1130395 – (Updated) Deploy a frontline worker pilot in Teams Admin Center (archived)

Product:

Microsoft 365 admin center, Microsoft Viva Engage, Teams, Teams Shifts

Platform:

mobile, Online, Web, World tenant

Status:

Rolling out

Change type:

Admin impact, New feature, Updated message, User impact

Links:

498226

Details:

Summary:
Teams Admin Center will soon enable deployment, management, and monitoring of frontline worker pilots, allowing admins to configure workloads, assign users, share app access via QR code, and track adoption. Public preview starts early November 2025, with general availability by late November 2025.

Details:
Updated September 11, 2025: We have updated the timeline. Thank you for your patience.
Introduction
You can now deploy, manage, and measure a frontline worker (FLW) pilot directly from Teams Admin Center. This new capability enables Teams administrators to define pilot users and owners, configure workloads, and monitor adoption-all in one place. It's designed to help IT admins and business leaders streamline the rollout of Teams features tailored for frontline teams.
This message is associated with Microsoft 365 Roadmap ID 498226
When this will happen
Public Preview: Rolling out early November 2025; expected completion by mid-November 2025.
General Availability: Rolling out mid-November 2025; expected completion by late November 2025.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2025-08-07

updated:
2025-09-12

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

User Adoption Challenges
Without proper preparation, users may struggle to understand how to use the new Teams features, leading to low adoption rates and frustration.
   - roles: Frontline Workers, IT Administrators
   - references: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=498226

Increased Support Requests
If the change is implemented without adequate training and communication, IT support may experience a surge in requests related to the new functionalities, impacting response times.
   - roles: IT Support Staff, Frontline Workers
   - references: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=498226

Configutation Options**

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explanation for non-techies**

Imagine you're setting up a new team for a project. You need to assign roles, give them the tools they need, and keep track of how they're doing. This is similar to what Microsoft is doing with their new feature in the Teams Admin Center for frontline workers.

Frontline workers are like the team members who are out in the field, interacting directly with customers or handling the day-to-day operations. The Teams Admin Center is like the control room where you, as a manager, can set up and manage everything they need to do their jobs effectively.

With this new feature, you can choose which tools your team needs, like chat, channels, or scheduling shifts, much like deciding whether your team needs laptops, tablets, or specific software. You can also assign who will be part of this pilot project and who will lead it, similar to choosing your project team and project manager.

Once everything is set up, you can share access to these tools easily with a QR code, which is like giving your team a keycard to access the office or specific areas they need to work in. This makes it simple for them to get started without any complicated setup.

Finally, you can monitor how your team is using these tools and how well they're adopting them, just like checking in on the progress of your project and ensuring everyone is on track. This helps you understand what's working and what might need adjustment.

In summary, this new feature in Teams Admin Center is about giving you a streamlined way to set up, manage, and monitor your frontline workers' access to the tools they need, much like setting up a new project team with everything they need to succeed.