check before: 2025-09-25
Product:
Microsoft 365 admin center, Teams, Teams Shifts
Platform:
Online, Web, World tenant
Status:
Change type:
Admin impact, Retirement, Updated message
Links:
Details:
Summary:
The "Deploy Shifts to your frontline teams at scale" feature in Teams Admin Center will retire starting September 5, 2025. After this date, admins must manage Shifts via the Teams web or desktop apps. No admin action is required; the change happens automatically.
Details:
Updated September 30, 2025: We have updated the timeline. Thank you for your patience.
Introduction
We're retiring the Deploy Shifts to your frontline teams at scale feature in Microsoft Teams Admin Center. Starting September 5, 2025, this functionality will no longer be available. We recommend using the Teams web or desktop app to manage Shifts, where ongoing investments will continue to enhance scheduling capabilities.
When this will happen
The retirement will begin September 25, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-08-02
updated:
2025-09-30
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Loss of Centralized Management
Admins will lose the ability to manage Shifts at scale from the Teams Admin Center, leading to potential inefficiencies in scheduling and oversight.
- roles: IT Admin, Team Manager
- references: https://learn.microsoft.com/microsoft-365/frontline/deploy-shifts-at-scale?view=o365-worldwide
Increased Training Needs
Users may require additional training to adapt to managing Shifts through the Teams web or desktop apps, impacting productivity during the transition.
- roles: Frontline Workers, Team Leaders
- references: https://learn.microsoft.com/microsoft-365/frontline/deploy-shifts-at-scale?view=o365-worldwide
User Experience Disruption
The transition from Admin Center to web/desktop apps may disrupt user experience, as users may face a learning curve and potential confusion during the change.
- roles: Frontline Workers, IT Support
- references: https://learn.microsoft.com/microsoft-365/frontline/deploy-shifts-at-scale?view=o365-worldwide
Potential Scheduling Errors
Without proper preparation, the shift to web/desktop apps may lead to scheduling errors or mismanagement of shifts, affecting workforce planning.
- roles: Team Manager, HR Personnel
- references: https://learn.microsoft.com/microsoft-365/frontline/deploy-shifts-at-scale?view=o365-worldwide
Increased Support Requests
The change may lead to an increase in support requests as users encounter issues with the new management method, straining IT resources.
- roles: IT Support, Helpdesk Staff
- references: https://learn.microsoft.com/microsoft-365/frontline/deploy-shifts-at-scale?view=o365-worldwide
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2025-09-30 | MC Last Updated | 09/10/2025 17:05:34 | 2025-09-30T17:47:34Z |
| 2025-09-30 | MC Messages | Updated September 10, 2025: We have updated the timeline. Thank you for your patience.
Introduction We're retiring the Deploy Shifts to your frontline teams at scale feature in Microsoft Teams Admin Center. Starting September 5, 2025, this functionality will no longer be available. We recommend using the Teams web or desktop app to manage Shifts, where ongoing investments will continue to enhance scheduling capabilities. When this will happen The retirement will begin and complete on September 25, 2025 (previously September 5). | Updated September 30, 2025: We have updated the timeline. Thank you for your patience.
Introduction We're retiring the Deploy Shifts to your frontline teams at scale feature in Microsoft Teams Admin Center. Starting September 5, 2025, this functionality will no longer be available. We recommend using the Teams web or desktop app to manage Shifts, where ongoing investments will continue to enhance scheduling capabilities. When this will happen The retirement will begin September 25, 2025. |
| 2025-09-30 | MC End Time | 10/27/2025 08:00:00 | 2025-11-03T08:00:00Z |
| 2025-09-30 | MC Summary | The "Deploy Shifts to your frontline teams at scale" feature in Teams Admin Center will retire by September 25, 2025. After this, admins must manage Shifts via the Teams web or desktop apps. No action is required; the change happens automatically. | The "Deploy Shifts to your frontline teams at scale" feature in Teams Admin Center will retire starting September 5, 2025. After this date, admins must manage Shifts via the Teams web or desktop apps. No admin action is required; the change happens automatically. |
| 2025-09-11 | MC MessageTagNames | Admin impact, Retirement | Updated message, Admin impact, Retirement |
| 2025-09-11 | MC Summary | The "Deploy Shifts to your frontline teams at scale" feature in Teams Admin Center will retire on September 5, 2025. After that, admins must manage Shifts via the Teams web or desktop app. No action is needed; the change happens automatically. | The "Deploy Shifts to your frontline teams at scale" feature in Teams Admin Center will retire by September 25, 2025. After this, admins must manage Shifts via the Teams web or desktop apps. No action is required; the change happens automatically. |
| 2025-09-11 | MC Last Updated | 08/02/2025 01:23:56 | 2025-09-10T17:05:34Z |
| 2025-09-11 | MC Messages | Introduction
We're retiring the Deploy Shifts to your frontline teams at scale feature in Microsoft Teams Admin Center. Starting September 5, 2025, this functionality will no longer be available. We recommend using the Teams web or desktop app to manage Shifts, where ongoing investments will continue to enhance scheduling capabilities. When this will happen The retirement will begin and complete on September 5, 2025. | Updated September 10, 2025: We have updated the timeline. Thank you for your patience.
Introduction We're retiring the Deploy Shifts to your frontline teams at scale feature in Microsoft Teams Admin Center. Starting September 5, 2025, this functionality will no longer be available. We recommend using the Teams web or desktop app to manage Shifts, where ongoing investments will continue to enhance scheduling capabilities. When this will happen The retirement will begin and complete on September 25, 2025 (previously September 5). |
| 2025-09-11 | MC Title | Feature retirement: deploy Shifts to your frontline teams at scale in Teams Admin Center | (Updated) Feature retirement: deploy Shifts to your frontline teams at scale in Teams Admin Center |
| 2025-09-11 | MC End Time | 10/05/2025 09:00:00 | 2025-10-27T08:00:00Z |
Last updated 1 month ago ago
