MC1070855 – Microsoft Teams: Call quality reports for Bring Your Own Device (BYOD) rooms in the Pro Management portal (archived)

Product:

Teams

Platform:

Online, Teams And Surface Devices, US Instances, World tenant

Status:

Launched

Change type:

New feature, Admin impact

Links:

486830

Details:

Summary:
Admins can now access detailed call quality reports for BYOD rooms in the Pro Management portal, requiring a Teams Shared Devices license. This feature will be available globally in June 2025. It helps diagnose network, audio, and video issues, improving meeting room experiences and reducing complaints.

Details:
As with Microsoft Teams Rooms, admins can now access detailed call quality reports for BYOD rooms with associated peripherals in the Pro Management portal. These reports include call history and session details that help diagnose network, audio, and video issues. Reports in the Pro Management portal requires a Teams Shared Devices license for the room.
This message is associated with Microsoft 365 Roadmap ID 486830.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out in early June 2025 and expect to complete in mid-June 2025

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-05-10

updated:
2025-05-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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summary for non-techies**

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Direct effects for Operations**

Poor Call Quality Diagnosis
Without preparation for the new call quality reports, admins may struggle to diagnose and resolve call quality issues in BYOD rooms, leading to increased user frustration and complaints.
   - roles: IT Admin, Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=486830

Increased Support Tickets
Failure to utilize the new reporting feature effectively may result in a higher volume of support tickets related to meeting room issues, overwhelming the support team and delaying resolutions.
   - roles: Support Staff, IT Admin
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=486830

Configutation Options**

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explanation for non-techies**

Imagine you are running a large hotel, and you want to ensure that every guest has a comfortable stay. To do this, you need to keep track of the condition of each room, from the cleanliness to the functionality of the amenities. Now, apply this concept to the digital meeting rooms your organization uses, particularly those where employees bring their own devices (BYOD).

Microsoft Teams is introducing a new feature that allows administrators to access detailed call quality reports for these BYOD rooms through the Pro Management portal. Think of these reports as the hotel’s housekeeping checklist, but for digital meeting spaces. They provide insights into the "health" of the meeting room by detailing the call history and session specifics, which help diagnose issues with network, audio, and video quality.

Just like a hotel manager would want to know if a room’s air conditioning is malfunctioning before guests start complaining, these reports allow IT admins to identify and address potential problems before they impact users. This proactive approach can significantly enhance the meeting experience, reducing the number of complaints and support tickets related to poor call quality.

To access these reports, a Teams Shared Devices license is required for each room. This is akin to having a key card that grants access to all the maintenance logs for each hotel room. By using these reports, room management teams can regularly check the "health" of the meeting rooms, ensuring everything runs smoothly and efficiently.

Starting in June 2025, this feature will be available globally, allowing organizations to better manage their digital meeting environments. It’s a step towards making sure that every "guest" in your digital meeting rooms has a seamless and productive experience, just like ensuring every hotel guest enjoys their stay.