check before: 2025-05-01
Product:
Copilot, Microsoft 365 Copilot
Platform:
Android, iOS, mobile, Online, Web, World tenant
Status:
Change type:
Admin impact, Retirement, Updated message, User impact
Links:
Details:
Summary:
Users will no longer access the Microsoft 365 Copilot app via mobile browser at m365.cloud.microsoft starting May 2025. They will be redirected to download the mobile app on iOS and Android. Inform users, update documentation, and share download links. No admin action required for the redirection update.
Details:
Updated April 30, 2025: We have updated the timeline below. Thank you for your patience.
Users will no longer be able to access the Microsoft 365 Copilot app on mobile browser by visiting m365.cloud.microsoft. When visiting m365.cloud.microsoft, users will be redirected to download the mobile app on iOS and Android.
[When this will happen:]
We will gradually roll out this change to all customers starting May 2025 (previously April).
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2025-03-26
updated:
2025-05-01
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Starting in May 2025, users will need to download the Microsoft 365 Copilot app from the Apple App Store or Google Play Store to access it on mobile devices, as it will no longer be available via mobile web browsers.
Direct effects for Operations**
Loss of Access to Mobile Web App
Users will be unable to access the Microsoft 365 Copilot app via mobile browser, leading to potential disruption in workflow and productivity.
- roles: End Users, Mobile Users
- references: https://m365.cloud.microsoft/
Increased User Frustration
Users may experience frustration due to the sudden need to download a new app, especially if they are not informed in advance.
- roles: End Users, Support Staff
- references: https://m365.cloud.microsoft/
Documentation Updates Required
Existing documentation will need to be updated to reflect the new access method, which may lead to confusion if not done timely.
- roles: Technical Writers, IT Support
- references: https://m365.cloud.microsoft/
Potential Downtime During Transition
Users may experience downtime or inability to access services during the transition period if they are not prepared for the change.
- roles: End Users, IT Support
- references: https://m365.cloud.microsoft/
Increased Support Requests
There may be a surge in support requests from users who are unaware of the change and need assistance with the new app.
- roles: Support Staff, IT Helpdesk
- references: https://m365.cloud.microsoft/
Configutation Options**
XXXXXXX ... paid membership only
Potentional Risks**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-05-01 | MC Messages | Users will no longer be able to access the Microsoft 365 Copilot app on mobile browser by visiting m365.cloud.microsoft. When visiting m365.cloud.microsoft, users will be redirected to download the mobile app on iOS and Android.
[When this will happen:] We will gradually roll out this change to all customers starting April 2025. | Updated April 30, 2025: We have updated the timeline below. Thank you for your patience.
Users will no longer be able to access the Microsoft 365 Copilot app on mobile browser by visiting m365.cloud.microsoft. When visiting m365.cloud.microsoft, users will be redirected to download the mobile app on iOS and Android. [When this will happen:] We will gradually roll out this change to all customers starting May 2025 (previously April). |
| 2025-05-01 | MC Title | Changes to Microsoft 365 Copilot web app on mobile browser | (Updated) Changes to Microsoft 365 Copilot web app on mobile browser |
| 2025-05-01 | MC Last Updated | 03/26/2025 06:08:43 | 2025-04-30T22:20:08Z |
| 2025-05-01 | MC MessageTagNames | User impact, Admin impact, Retirement | Updated message, User impact, Admin impact, Retirement |
| 2025-05-01 | MC Summary | Starting April 2025, users will no longer access the Microsoft 365 Copilot app via mobile browsers at m365.cloud.microsoft. Instead, they will be redirected to download the mobile app on iOS and Android. Inform users, update documentation, and share download links. No admin action is required for the redirection. | Users will no longer access the Microsoft 365 Copilot app via mobile browser at m365.cloud.microsoft starting May 2025. They will be redirected to download the mobile app on iOS and Android. Inform users, update documentation, and share download links. No admin action required for the redirection update. |
Last updated 8 months ago ago
